Central Outreach Wellness Center

"This is the best clinic in Pittsburgh. I've also learned from staff that Dr Lane is the 2nd largest PrEP provider in the United States, which is simply baffingly impressive. Cannot recommend this place enough!"

"The doctors and actual medical staff are professional and cordial. I can not say the same for the phone staff. When I call they act like it’s a burden to talk to me and answer my questions. They are generally unhelpful in answering the questions I have. Ive had to call back multiple times in a day because the information they told me isn’t true or only half true. I’ve had this experience twice for my hrt medication. I’ll call to ask about my prescription and they will say it’s fine and tell me to call the pharmacy. I call the pharmacy and suddenly there’s a problem on the clinics end of things. I get sent right back over to the clinic and then suddenly they find a problem that needs resolved. I shouldn’t have to play catch with a clinic to sort out my medications and appointments. If you want a center where you feel welcomed by all the staff I would recommend elsewhere. The doctors here are perfectly capable and helpful but the call staff is certainly not."

"Great for STD tests and prep - incompetent for other stuff such as informing patients about procedures. They bill you wrong, enter diagnostic codes wrong (happened every single of seven visits I had - which is kinda impressive), send prescription to wrong pharmacy (then you end up having to "see Brian" after several calls and emails). Forget about the medical records, since you are never going to receive them. The worst is to get bills from Quest Diagnostics constantly for tests you are not even aware of. It is nice to be around queer care professionals but I don't go to a clinic to hang out with chill people. Oh and if you don't make sure to keep your headphones on, you're gonna hear all the local queer gossip from the staff while waiting (but hey, wait time is short at least!) I had to write this review because queer folks deserve better and COWC is capable of fixing its issues."

"To call this place helpful would be an understatement. I went for my hormones and have been with them for that purpose for more than 4 years now. It's rare that I've had a bad experience when I've gone there. Mind you, not every visit has been perfect and I've some less than stellar moments, but not enough to ruin my experience with them. I've never once been judged for the choices I've made regarding my transition related care and I would highly recommend them to anyone seeking transition related care. That even includes resources that don't involve medical care. You'll be glad you did."