Whispering Hills Apartments

"I have been living here for over 20 years and have really enjoyed my time here. The maintenance crew is especially good, always professional, friendly and efficient. And customer service folks are delightful. I could not ask for better . If you have a concern, they listen and take care of the situation. The one issue that is frustrating is the laundry kiosk machines to add money to your laundry cards never seem to work. Henderson Webb needs to monitor this company more to provide better service. During the Covid 19 time Whispering Hills was proactive and responsive and the halls and laundry room were cleaned. I do wish they would vet the potential renters more carefully as some folks have been sketchy. But it generally feels safe living here. They are very professional in their actions. It has been a good choice for me"

"Ashley is phenomenal. She’s the only customer care associate I know I can trust. When one of the other employees hung up on me, she spoke kindly and apologetically to me the next day and helped me sign my lease. I only signed because of her. She restored my faith in your company enough where I could stay. She has my thanks."

"Update 11/2/2023 - Maintenance/Rental Office has not rectified any issues I presented below, the biggest issue being leaks into my bathroom from the unit above. Despite contacting the email they referred to in the reply below, nothing has been addressed. They sent me a later stating repairs were made but as of today, I have another leak and they claim 'they couldn't find the issue' when maintenance came. There's water in the bucket that I have to now leave there because water can leak from the unit above at any time. THEY DO NOT CARE. DO NOT MOVE HERE. I cannot wait to leave, if I could leave sooner I would. Original Review: I have lived here for over a decade and I can confidently say that if you can find somewhere else, please do. The condition of these apartments has been on the constant decline for years. It was once a nice, quiet and friendly place to call home. That is no longer the case. The hallways used to be cleaned at least monthly, no longer. The controlled access door to the building is often broken. The laundry rooms are disgusting, I haven't washed there in years. Hot water will stop working at any time and they don't communicate when that happens. Mice were a problem at one point. Walls are thin and if you have noisy neighbors, do not look to management to help you remedy that situation, they simply send a letter and tell you to call the police if it persists. My apartment has sustained leaks from another unit off and on for over 6 months and all they have done is paint over parts until one leak was too extensive, they were forced to replace walls. At this point I'm waiting for another leak to happen because repairs aren't done properly and residents face no consequences for the damages they cause to other apartments. They won't compensate you for any damage to your property either. Maintenance is lackluster, a mixture of not enough people and the management asking them to patch as much as possible without actually repairing anything. Calling resident services is hit or miss, maybe you'll get someone who cares or maybe you'll get someone who can't be bothered with you and talks condescendingly to you. It feels as though they're doing you a favor by even helping you. I have explained my issues by phone, by email and by letter only for them to address none of my concerns, they are committed to providing as little help as possible. The one constant is that your rent will increase every year no matter what with no upgrading of anything. I dread calling them for anything because you will get nothing for your time but agony. The neighborhood itself is the only redeeming thing about this complex. It's a lovely area to be in but that's it. Rent is lower here for a reason, if you can tolerate all of the above, then this place is for you."

"Absolutely horrible. Lived here for 3 months and have made close to 20 emergency maintenance calls. Constant flooding, the infrastructure is in ruins, and these apartments are not a safe place to live. To whom it may concern, steer clear of this complex at ALL COSTS!"

"The application process was a breeze. I enjoyed the process with Erica. Helping and supporting me every step off the way!"