CVS

"CVS/pharmacy #1451 6920 Laurel Bowie Rd, Bowie, MD frequently provides incorrect quantities of medications. This is dangerous and negligible. My son was hit by a car; he was just provided with 30 cyclobenzaprine (FLEXERIL) via Doctor's Hospital Emergency Room PA Claudette Hockenberry, along with 20 600mg Ibuprofen (correct qty) and 15 HYDROcodone-acetaminophen (correct qty). When I opened the package of cyclobezaprine pills, there were only 12 in the bottle. I now have to go to this store and explain that they shorted my son a large 18 pills of a medication that can be abused. NO ONE should be put in this position. In addition, several times in the past, this same pharmacy has given me incorrect quantities of medications. I have been shorted in the past, a controlled substance, but only by a quantity of 2. I called the pharmacy and let them know that had made a mistake. I did not attempt to obtain the 2 shorted pills. Following this occasion, I was given an antibiotic that was a 7 day treatment at 14 total pills; however, upon opening the bottle, I identified that this same pharmacy had provided me with in fact 24 total antibiotic pills. This pharmacy has made three mistakes between my son and myself, which means they have made mistakes with many other trusting patients as well. Again, this is dangerous and grossly negligent. ~Misty N. Scaldaferri-Cape"

"Store was clean and pretty well staffed and stocked Coupon machine worked which is rare in most stores in my area. Love the self check out availability."

"I had the nicest checkout cashier who patiently checked for coupon on my card which I didn’t have. Accessing it by phone number wasn’t easy as more than one card is linked to that number."

"Absolutely horrible. The customer both in the store and the pharmacy leads so much to be desired. I have been trying to call the pharmacy for more than 24 hours and have been getting a message that the pharmacy is busy and to leave a message. I called the store thinking I would get through that way and was on hold for more than 10 minutes. Really? So physically went to the pharmacy and was just lied to to my face by Sebrina the pharmacy manager and one if the techs. I asked what’s going on with their phone system they said nothing, if I called I should get through. So I called right there and what do you know the message to leave a voicemail came on. With egg on her face Sebrina says “oh if you press option 2 like you’re a doctor you will definitely get through. What? So I have to pretend to be a doctor to speak with the pharmacist?? How absurd. Then she finally says “oh we’re testing a new system” “others have complained”. Okay so now you’re aware of the phone issue I initially about when you said no one else complained they couldn’t get through. Integrity or good customer service doesn’t exist here. This also goes for the store manager (tall woman) who is more concerned with her inventory or whatever she’s doing than helping customers. Literally she looked at me bothered when the self checkout line was way long and I asked if she could ring me up. When I expressed dismay, she reluctantly rang me up but not before she had to tell me that they want everyone to use self checkout. Just wow…"

"Always a line at this pharmacy and always incredibly slow. Avoid this CVS like the plague or expect 45+ minutes to pick up a prescription. I have yet to find a CVS in this area that is decent. Don't know if there are other pharmacy's that are quicker. Updated 12/30 one person behind the counter. Wait was about 20 minutes. Two people left ahead of me in line which made it shorter. Unfortunately I had no choice but to wait for my meds. I never got a message saying they were ready, but I did get the message saying they would be put back on the shelf today. This location needs serious improvements. I'm changing pharmacy's after today."