Kemp Mill Beer & Wine

"I will never come back to this place to rent a U-haul. The guy is very rude and very unprofessional Rockville location is more convenient 7-11-23 at 11:31am"

"I rent U-Haul cargo vans from here, monthly, and the manager of the beer/wine store runs the U-Haul business. This is a great location to rent a u-haul. I have read negative reviews, which perplex me. I have rented vehicles for this location 7 times in 5 years, and 3 of these were in the last year. Therefore, I suspect that any bad reviews were responses to isolated incidents to which even great businesses are susceptible from time to time. Especially, this location allows mobile phone transactions ANYTIME of the day or night 24/7/365."

"This owner of this place is very shady and incompetent. I went here to rent a truck, but it took an hour past my reservation time to get the truck. When I returned the truck, it was another hassle as they had problems with their self-out system. Also, they tried to overcharge me by claiming that I drove 299 miles when I really only drove 25 miles. I had to dispute the charge with my credit card company. It's BUYER BEWARE with this company."

"I was not able to rent a van as their clerk was not trained enough to rent me the van taht I booked earlier. Reservation doesnt mean a reservation. It is only good when they know how to rent out to the customer through their portal when the actual customer is in their shop to pickup. I wasted an hr their and the clert still was not able to find out how. MAy be good gor beer and wine but not rental."

"Went here for U-Haul due to location relative to what I was doing. The person running the store at the time that I returned the van tried to charge me for four times the mileage (100 vs. 25) on the van that I rented for a local move. Refused to consider that he made a mistake until I said that I was disputing the charge and prepared to walk out. Only then did he consider that maybe he made a mistake, when he realized that his blatant money grab was going to turn into a free U-Haul rental for me when the disputed charge went through. As it turned out, he did make a mistake, as he read the number of miles until the tank was empty vs. the number of miles on the van. He made this mistake because he was trying to multitask and not paying attention, explaining that he was also on the phone with his insurance company because someone hit his personal vehicle. Very unprofessional all around. Will definitely not go to this guy next time I need to rent a U-Haul."