Axis Healthcare Group (CareMind Health) 10400 Connecticut Avenue, Kensington, MD 20895

"If I were ever independently wealthy I would quit my job to hold a sign outside letting people know what level of a joke this place is. Their provider told me I didn’t have depression, I just needed to take a walk and get some fresh air. She also told me I’m “too busy” to be depressed (in the process of studying for the law school entrance exam) and I have better things to do than be sad. No joke lady! That’s why I’m here! For help with my sadness!! Literally your job is mental health. How can you be worse than Sesame Street cartoons at it?! Meanwhile their online portal doesn’t update for 24 hours so if you request an appt it’s already gone by the time you’re even requesting. If it IS accepted you don’t know and don’t get confirmation but you DO get a missed appointment fee. (Patients or dollar signs?) also, you have to beg them to update your cc stored on file and they’ll charge your last card for months after. They also don’t send medications and you have to request at least 2-3 times after your appointment which is half way to your next appointment (and service fee - seeing a pattern?) My wife still sees them and I have to beg them for an appointment for her monthly. She requested twice online but nothing so I have to call while she’s at work. Love this for us."

"Family member has been seeing providers. Initially I (parent) was skeptical because of the reviews but we stuck with it. His first appointment was cancelled after we waited a month or two for it BUT we powered through and found it worth it. Obviously someone else needed our appointment or the provider had an emergency to tend to. We have requested urgent appointments and were kindly scheduled. We look forward to the continued care with this practice."

"The front desk staff actively try to keep you from getting your prescribed medications. When I had a ten day supply left, I called to ask for a refill and was told it was too soon. When my prescription would not arrive in time (because they made me wait), they refused to provide a 5-10 day supply to get me through the gap. Waritta Howell was great, but when she left on maternity leave, I was told someone would check in with me during the months she was gone. They did not, and I had to deal with several difficult life events without support. The first provider I worked with at this practice told me that it was my fault I gained weight on a particular medication and the only advice she had was for me to talk to a dietician. Even if you find a good provider here, the front desk and admin staff are so awful that it's not worth it. Do not go here. You can find a good provider at another practice and you might receive your meds on time."

"I am so happy with my doctor. I can't believe all the negative comments on here ! Dr Warita Howell is the best ! She listens to me thoroughly and she is very kind and understanding !! I really hope I do not lose her as my doctor ! She is very easy to talk to and that is hard to find in a good doctor ! She put me on the right medication regimen and it is working great ! 5 plus stars from me !!"

"Really surprised at all the bad reviews! I've been a patient of 2 different doctors here since mid-2020. I currently see Dr. Mak and she is one of the most amazing and caring doctors I've ever had in my life!! She spend lots of time asking questions and listening during regular med management appts. She always spends the max amount of time with me. My appts are on Zoom and it always starts on time. This is almost 100 appts over the last 3 years and not a single one started more than 5 mins late. I have called the office plenty of times, used the patient portal and I've always gotten swift, friendly help. The only thing I can't do is have a pharmacy request refills on my behalf by 'transmitting' a request, when I'm out of refills. BUT I only tried this once. I haven't done it since because I keep up on my appts and calling my own refills. I highly recommend this practice! I do know that they only have 1 actual psychiatrist at the Kensington location at the moment, everyone else is a Nurse Practitioner who are qualified to prescribe meds and do medication mgmt. I see the doctor because my case is complex."