Harbor Freight Tools

"This store has the worst manager and supervisor I had ever been in contact with. I tried to return some tools and she accused me of everything that she could have but what I needed to do. She had such a nasty attitude to her. I didn’t think a manager should ever treat a customer like that.. I was planning on spending double the amount of money of what I was returning. On top of that, she was talking down on the tools that her store sells (that I was trying to return). I will never return to this store for as long as she is there. I don’t care how bad I need something. I’d rather go to Walmart if they have it"

"Great customer service as soon as I walked in the door. The gentleman walked me right to the items I was looking for, made my trip there very quick. Glad to see a business that has the old values of treating people properly."

"I’ll try to be brief, but this is bad, and people need to understand everything that happened here. I purchased a folding utility trailer out of state, and the axle bearings failed halfway to PA. I stopped at a harbor freight along the way, got a new axle, and managed to finish the move. My SECOND time using it, a pothole broke a critical bolt holding the trailer to my vehicle. It was being held together by only a trailer hitch pin and cotter pin. I had someone come to me, unload the trailer and follow me slowly on city streets to harbor freight to immediately return the trailer. It was a very dangerous ordeal. I asked for a refund, which I was entitled to because I’d only had it 2 months, but they denied it claiming sale restrictions in PA. Customer support assured them that a return was allowed even if sale was not. After PRESTON got off the phone with them, he called their manager TINA denied the return anyway and told me to take it to another state to return. I asked what store I should go to, and their supervisor LISA said it’s not their problem, and they’re not required to help me. I called customer support again, and they told me that since it is unsafe to transport then don’t do so. I spent an hour getting dirty looks from staff while I was on hold dealing with customer support. Their complete disregard for the safety of everyone on the road is appalling. I’ve been a customer of harbor freight for 20 years and have never been treated this way. The staff members I dealt with were: Tina - store manager - refused to talk to me Lisa - supervisor - especially rude Preston - supervisor - reasonable helpful Sally - call center customer support"

"I really like this store. I found some great deals. They have a lot of cool stuff. The employees are friendly and very helpful. I highly recommend this place!"