McKinney's Furniture

"Don't waste your time. I personally have purchased furniture from here and referred my Mom, who has been waiting 10 weeks for dining room set and they could still not give us a delivery date! The only good thing is that they cancelled the order so she can find a table elsewhere. Reading the previous reviews show that this is an ongoing problem for many of their customers. Greg and Frank… quick customer service lesson. 1. Communicate with your customers. Call them and have a solution… customers should not have to call you each time their delivery date goes by with no delivery. 2. Apologize. Humble yourself and take ownership of the problem. We kept getting “the run around” it’s the shipping company or the manufacturers fault. 3.Accommodate. Try to offer a similar item that you actually can deliver. How about a discount or even a future discount just to show your care."

"Bought a sofa from Mckinney’s 6 mths ago. I paid $1450 for it. It is being sold at Big Lots now for $599.99. Totally discusted . Will never buy from them again."

"Editing my post… Original post….Was told my order would be in by August. Then told it would be another 6 weeks even though I was told the furniture was at warehouse. A warehouse delivery wasn’t going to happen for 6-7 weeks. Got the run around on the phone. Lady who answers the phone never called back. Only one person tried to help. They are very willing to sell the furniture and tell you it will be in but that is not the case. Moving out of state and will need to figure out how to get my furniture now. Disappointed. After my post I received a call and they are going to make things work for us. Thank you. We have purchased from McKinney in the past and have always been very satisfied with both service and quality. It is one of the first places we go when looking for furniture in the area. Again thank you for keeping a satisfied customer and making this right. I have changed my review."

"Two years ago (February 2019) I bought two power motion recliners (Best Home Furnishing brand). Justin and team made it a quick and easy process. Price was competitive. Delivery came on time (8 weeks from manufacturer to store). And the pieces have held up well with daily use. I’m happy to have supported a local family owned store and Made in America furniture manufacturing."

"Love my Bedroom!! Sales team was nice, everyone answering the phones tried to be helpful, and the delivery guys were extremely funny and did an awesome fast job. My complaint is only it took over 40 days to get delivery which I know is out of their hands since they had to wait on Ashley. 40 days is way too long."