CVS

"I always call to check if they have my medication before having it filled. And twice now they lye to me and tell me they have it when they don’t and then tell me they are expecting a shipment in a couple days or so! How do they expect me to go without my medication for a couple days??? I hate lies, just bad business!!!"

"Just had a horrible experience with Jaelynn. I’m from SC visiting. Returned an item that I bought in SC (wasn’t used) and noticed the return did not include the 8% tax. I asked her and she said CVS doesn’t return taxes. I knew that wasn’t true. Then she told me that if I wanted to get my taxes I would have to repurchase the item and return it bc she could not void the refund she already gave. Asked for a manager and she said no one would be in until 4 and that person would not know what to do so I would need to call corporate. I asked for the number she said she didn’t have it and I would have to look it up online. I asked her why she couldn’t look it up online? I am the customer and I am having to do all the work to get something I should’ve gotten. Asked for the store number so I could call after 4 to speak with the other manager and she said that manager was new and wouldn’t know what to do so they would just call the upper manager. I asked why she didn’t just call him. She said because he is on vacation and he would ask her why she was calling him so early. I told her to tell him that a CUSTOMER needed a solution to this problem of not getting my taxes back that I paid for. She said that I should’ve told her that I bought it in SC. (How was I supposed to know CVS doesn’t know that when they scan the receipt?) Then she told me she would call him but she had to go open the till for the pharmacy first and then she would come back to me and she had so much to do to open the store. I said I would wait. Then she apologized to the other woman for hAving to wait (I’m the one who told her to ring up the woman so she wouldn’t have to wait on us to resolve this) making it seem like I was the problem. After ALL the unnecessary time of Jaelynn telling me everything she could not do, a professional woman named Nicole came from the back somewhere, asked me about the problem and in less than 2 minutes gave me the number to corporate and told me what would be needed. It may not have been a lot of money but it was MY money and the lack of empathy, apology for her mistake and lack of customer service caused me to write this review. I could’ve understood her apologizing, letting me know she hadn’t done it before and offering to help me work it out. I would not have written this review if she had."

"CVS in Edinboro, Pa. Is a small town delight. The employees always are helpful and pleasant, in the pharmacy and store!"

"Cvs was go to pharmacy until now. I have a chronic pain condition called RSD. Pharmacist refused to fill my Rx because " he didn't feel comfortable". I was so embarrassed & felt like I was trying to do something shady. He needs to quit playing Dr and learn how to talk to customers appropriately. I am done with CVS"

"Man the store, hire some people. Stop forcing us to use the self checkout. I checked out at the pharmacy rather than use the machine. The person there was great. Atop the brutal cost cutting, or maybe give a little less to your CEO???"