Quest Diagnostics 14 Pidgeon Hill Drive, Sterling, VA 20165

"Rudest customer service I have encountered in my life. No greetings - no thank you. She literally said in the end ‘you can go now’ without even looking at me. That is it. Please pay your staff well or get them trained again."

"We were in distress and Bill helped us a lot, he was very patience, dilligent and accurate with his instructions. We appreciate how kind he was, he provided us a wonderful service. Thank you Bill for being so empathetic and extremely proffessional."

"I do appreciate the kindness and professionalism of “Bill”. Thank you so much Mr. Bill. However, He is the one and only Person serving this Quest facility. How can this be fair to Bill and all other waiting patients. This is going to be the last time I use Quest. Shame on your management."

"An unusual stop today, Quest Diagnostics. Part of Google Maps request for validation. Well, this facility exists and is located on the back exit entrance of 14 Pigeon Hill Drive in Sterling VA. Located inside the largest building in the shopping by the water fountain. The Quest Diagnostics facility looks empty at first; however, it isn't. The staff striking requires people entering for service and they've automated the process so that their is minimal contact with any requiring their services, which by the way is Pre-employment drug testing, and blood screening as well. Upon entering the waiting area it is very bland with grey-colored cushioned chairs and a single television set, but it's clean as one would expect. In addition, they've clearly posted signs that masks are required and social distancing is observed. So I think they've done a great job of jeering everyone safe and well-informed with the rewritten to access the facility services. Outside there is plenty of parking although you wouldn't know it, there is parking right at the entrance as well. So, if the navigation device leads to the front just turn right and you'll see additional parking spaces."

"No one at the desk, if the kiosk doesn't work you are screwed. Had an appt, waited 30 minutes. Employee told me it wasn't her problem. Never was seen for appointment. Edit: was seen 1 hr after appointment time, blood draw was easy, thank you. Would be helpful if there was a person to speak with if you have trouble with the automated sign in."