DIVINE NAIL SPA

"New to the area and I went to Divine Nail Spa Thursday and loved Kevin. But after about two-three days my nail broke. I called the shop and asked if I could get it fixed. The owner/ Manager said yes. So I went today and I realized there are a lot of similar colors to my color and if they take the dip powder off of one nail it may not match the rest of my nails. So talked to the lady at the desk and she stated she had to ask her manager. “Okay fine”. So the lady at the front said to me my manager said we can just take the nail off and fix the one nail. So I end up calling the manager and talking to her. She was so rude and didn't care to hear me out. She made her point and that was it. She was talking over me. She had no customer service at all. It was super inappropriate and she was arguing and not even letting me speak. Then hung up on me at the end because she was done with what she had to say. So at that point I just told the lady at the front desk I will be leaving and she apologized but her manager is not nice at all."

"My regular nail spa was booked solid 4 days ago so I found this establishment online in a pinch and walked in that same day for the first time. The location was fairly convenient, ambience nice, and staff were friendly. I'm taking a break from gel and dip manicures and have been getting regular polish for a few months now. I'm very careful with my nails and don't keep them in water or batter them in any way. At my regular salon, my polish will last about 7-9 days before very light chipping. After going to this salon? The polish began to chip the day after and was completely unwearable by the 3rd day. When I called to see if I could have them redone, I was told that they do not guarantee their work unless you've had a gel manicure. I could see if I was 5 or more days in though 3-4 days was ridiculous to have this much polish chipping, especially when this is not my normal experience anywhere else. I could have done my nails at home with longer lasting results. I know where I will not be returning for any service. And that's unfortunate."

"I’ve been going to Divine for a couple years now and enjoy their services. It is clean and organized with similar prices to other salons. I usually make an appt but also had no problems just walking in."

"I’ve been going here for probably 10 years or more? I can’t remember. I started at the Arlington location and moved to the Del Ray location to support Holly and Wendi when they opened up the Del Ray location which was during the pandemic. The salon is clean and the nail techs are all super professional and detail oriented. My gel manicures always last for a full 3 weeks. 100% recommend. The pricing is a little on the expensive side but you also get what you pay for. I don’t like to feel rushed or sit with crowds of people. My manicures always last for 3-4 weeks as well."