CVS

"I've consistently faced delays with prescription orders at this CVS, creating significant inconvenience. Whether it's late preparations, the need to order from elsewhere, or prolonged insurance approval, the process takes longer than few days to a week. This has been especially challenging during urgent health situations. Improvements in service speed and communication are necessary."

"After waiting in the drive-thru line for 25 minutes, it was finally my turn to pick up my prescriptions. Since my insurance was not covering any of the cost of the meds, I was asked if I was aware of the high cost. I told her I was aware and asked if a coupon I had would work. She told me I’d need to come inside to check the coupon. I explained I had just waited over 20 minutes and I didn’t have time to come inside. She refused to help and said there were cars behind me so I’d need to come in. After some back and forth, she aggressively threw the phone down to get backup. The pharmacist came to the window and he told me I’d need to come inside. I explained I had already waited for over 25 minutes and did not have time to come in because I needed to pick up my kids up from school. He insisted. I explained there are no signs saying they don’t take coupons through the drive-thru and in the time they spent arguing with me, they could have checked my coupon. I held up my phone to show the coupon and asked if it would even work. He looked and told me the coupon would not work. (Ok then! How hard was that?! Also, I’m trusting he knew this from experience and not because they were trying to get rid of me) He walked away and she asked if I wanted my meds. I paid several hundred dollars and left. I’ll be switching pharmacies- it’s not their fault that my prescriptions are so expensive, but the least they could do is treat their customers with kindness and respect."

"0 stars for the pharmacy. You’ll die waiting for the prescription to be ready. 5 stars for the rest of the store. There’s regularly no employees after midnight so people go and steal stuff."

"Need a passport photo for your kid? Don't go here. Even though all of CVS marketing and website information says kids of all ages. This store has decided that it is against their store managers policy …. interesting. What a WASTE of time."

"If there is a lower rating than 1 this site deserves this. Some are better tha others but I had someone today who was rude and yes, I understand you are busy but before even checking the client's record staff is already saying "it cannot be done?". No matter how busy your site can be, customer service is key - keep your cool and listen and check before saying NO. It turns out - Yes, it is possible - especially if the same procedure has been done repeatedly in the past and with other staff members."