CVS

"Went there to take Passport Size photo and got my Photo. But later the photo rejected by the office and went back to the store and told them that my phot rejeced. They retake the my picture again and they didn`t charge me. Appreciate the customer service they show."

"Today is the last day CVS gets my business. Worst experiences at the pharmacy and most unhelpful pharmacy staff at Damascus. Wasted enough time being treated disrespectfully and getting upset. Too many bad experiences which means nothing changes. Bye CVS."

"I am appalled at how this store treated me the past two days. I have been going to CVS in damascus before I was able to fill my own prescriptions. I finally accepted that I have severe ADHD and took a prescription for it. I came to CVS in Damascus (that I’ve been going to my entire life) and was told they have my meds in stock (national shortage) and the techs had no problem filling them. I also inquired if other medications I requested to be filled were available. Yoon Jung Kwon told the technicians not to fill my ADHD medication because it wasn’t in stock. The technician asked me if I’m ok paying out of pocket for the brand name instead of generic. I said sure. Yoon Jung Kwon Shook her head again and said they were out of stock as well. I gave up and asked for my prescriptions. I was then told my anti anxiety meds I’ve been getting filled at the same pharmacy for 12+ years cannot be filled because it’s a “new fill.” At this point I became highly upset and asked to have a list of my medications printed out. They only printed out what I had filled on my current insurance; NOT my full history. From there I asked if I call doctor and have him verify his rx, would they fill it? Yoon Jung Kwon Told me sure but there’s a computer glitch and I would have to come back the following day. I left out the fact that she screamed my medication list and name in front of clients, completely violating HIPAA law. Fast forward to the following day. I come back with a new written Rx. I’m told by Yoon Jung Kwon again that it’s cvs policy that they cannot issue brand name drugs through my ex unless it’s written properly. I drive all the way down to Rockville (my psychiatrist was on my phone the entire time arguing the law with this “woman”) to get the new re written prescription that the specifically told my doctor how to write. On my way back, the office manager at my practice told me that Yoon Jung Kwon told her that she would not fill anything for me and I’m wasting my time. My psychiatrist chewed her out and filed a complaint to the maryland board of pharmacy. I have basically been banned from picking up any Rx from my hometown because the new pharmacist Yoon Jung Kwon damascus hired (who allegedly got ran out of hyattsville for being racist) thinks I’m a drug addict even though my new medication is by THE SAME PROVIDER that has been treating me since 2010. I’m literally traumatized and was denied speaking to a manager or dealing with a different pharmacist…"

"Frustrating experience. There is more than one pharmacist. One is very accommodating the other has no customer service or kindness in her response to requests. They also are put out but request. I asked for a Covid kit from drive through when I had symptoms and I was told to calm the store and have them bring it to their pharmacist and then drive through when it was there to pick up. Why aren’t the Covid kits at the pharmacy, why couldn’t they ask for someone in their department or store bring the test to them. Unbelievable. Apparently they don’t need to be Kind. Bring Stephanie McDaniela back or address this issue."

"THIS PHARMACY has emotionally driven "policies" placed and enforced by emotionally driven women. No logic, at all, to a policy that discriminates against contractors requiring them to come inside instead of being attended to at the window like everyone else. If you go inside after being refused service at the window, you might find yourself asking why this idiotic "policy" exists. Their response will be, LITERALLY, "it's what we're most comfortable with". How, pray tell, would making a contractor coming inside after being refused service at the window make anyone feel more comfortable? The process is exactly the same as it would be at the window! They don't ask for ID, they don't ask for any additional information inside. It's just an inconvenience to the contractor. And, if anything, it's creating a PROBLEM where there need only be good customer service and alacrity. Every other CVS PHARMACY with drive thru service treats contractors just like any other customer and without discrimination. This pharmacy needs some male leadership to get things running a little more smoothly."