Safeway 9807 Main Street, Damascus, MD 20872

"We live 2 blocks from this store and have often driven to the Mt. Airy Food Lion in order to avoid the rude cashiers at this Safeway. I've met the manager, and she's very sweet and professional. But she must really have her hands full with these apathetic employees. Tonight was really no different than any other time we've spent hundreds of dollars there. When the cashier (who was more interested in his phone and his fellow employees) finished, he looked right at me and handed me my receipt. I found myself saying "thank you" to him. His response was a blank look. There was a young lady bagging, I handed her my bag and said, "I think it should all fit in here, I know you can do it!" She didn't see the big smile on my face because she couldn't be bothered to look up at me. After the cashiers handed me my receipt with his blank look, I looked to her to say goodbye, and she turned and looked the other way. So I walked away and stopped my cart before the exit so I could put everything in that one bag. It really wasn't difficult. Every time we shop there, it feels like we're a major interruption in their day. An annoyance that interrupts their phone time and conversations with other employees. This has been our experience here for the past two years. We spend $200 to $300 a week on groceries and do everything we can to avoid this Safeway. Sad really, because Safeway as a company is our favorite store. But not this location. I'm nothing but an interruption in their day. BTW.... the cashiers at Food Lion in Mt. Airy are very nice and very helpful. It can be done! And now here comes the "brush off" response below."

"The reason I gave 5 star One day I left my iPhone on the shopping cart and gone to work. I thought I left my phone at home and called my kids to check for me and they couldn’t find it. I use find my phone on my laptop and it showed me Safeway and I remembered that I left it on the cart. I called customer service and they asked me what type of phone it is and told them they said they have it. Later after work went there and got my phone. I am thankful to the staff who got the phone and kept it at customer service."

"they no longer make good chicken. usually overcooked, always underseasoned. it has been like this for months. bakery is still good, the bakery is better than most other grocery stores"

"Around 4:30 today, Friday, I was shopping at the Safeway Damascus store. Went to the bakery for bread, needed it sliced. NOBODY in the bakery. Called the store while standing at the bakery counter, finally some answered. I asked if they would send someone back to cut the bakery because I'd like the fresh bread I'd like to buy cut. I'm told nobody is working in the bakery and the manager has already left for the day so nobody can help me!!!!!! Really? Seems to be a real problem with corporations having really poor managers. It's time they start looking at management and their responsibility to provide service and training and stop blaming the employees. Clearly, management dropped the proverbial ball!"