Lowe's Home Improvement

"Had a delivery issue yesterday. Staff & manager were so accommodating. Awesome customer service. So kudos & I am extremely grateful."

"I would give zero stars if I could. Every time I place a pick up order, all of my items are not bagged/secured. Today I ordered a piece of 1/4 inch think OSB and got a piece of 23/32 inch thick OSB given to me. I didn’t realize until I walked outside, came back inside and was ignored by the workers at the return station. I finally get someone’s attention and say that I just ordered this j picked it up 2 minutes ago but it’s not the correct piece of wood. I got charged for the correct piece so I just need it swapped. Before I could even say anything else she gives me a refund and walks away. As she’s walking back she’s asking for the next customer. I said wait I need my replacement. She gets very upset and tells me that I just asked for a refund and there’s nothing else she can do. So much for online ordering, everything is always wrong and you have to go into the store to fix it yourself. Not to mention I got a sarcastic “happy new year” after she could see that I was obviously upset. If you don’t like your job, get a different one. If you like your job, do it without making customers lives hell. This store is a disgrace"

"Purchase a stove the sub contractor they provided 2 times could not install the store. After being without a stove for 4 days I found someone to install it. I have been a loyal customer of Lowes for over 15 years. I will NEVER BUY ANOTHER APPLIANCE FROM LOWES."

"We purchased carpet from Lowe's and were very excited about it. After waiting a few weeks for installation, The third-party company that came to install, installed the WRONG Color carpet. We had to file a claim, send pictures, make a lot of phone calls. It has been 8+ weeks And we are still waiting for our correct color, carpet to be delivered. Still waiting for the installers to call us for a new date. The Washington Lowes manager has not been helpful or understanding in ANY way. I've contacted customer support and corporate. Initially, after it was installed incorrectly, they offered 10% off and said that they cannot Do anymore if a discount. Keep in mind I am pregnant. This has caused us nothing but stress. Our new home we have had to delay our couch delivery multiple times, cannot build a nursery or a crib because what's the point? We would have to take it down in order for them to install the correct color carpet. No one seems to be in a rush to correct the mistake and everyone we call no one seems to know anything about the situation. Beware. Run far far away. Do not order any carpet or flooring from Lowe's. We will never again use them in the future. After looking up reviews, not thinking anything would happen to us like this. We should have known better."

"Needed plexiglass cut with millimeter precision. Staff could not have been more patient, helpful, or friendly. Allowing measure and remeasure before performing the requested cuts. This particular store rises above its sister locations in the region. Great experience."