All For The Pet

"Horrible service. Employees had no knowledge on anything. I purchased a bird and was called back to tell me they weren’t allowed me to sell that particular one. When I went back Nobody that was working was actually allowed to sell the animals they had for sale after telling me if I came in I could purchase a different bird that was for sale. Out of the 7 cages of birds only 1 bird was actually for sale and then I was told I had to wait until Wednesday if I wanted to purchase anything. What’s the point in being an open pet store if you can’t sell the things in the store?? This store used to be great. Not sure what happened but they definitely need to retrain the people that work there or hire some new employees that actually have knowledge and want to do their jobs. To bad I can’t give 0 stars. Just know if you actually have hope of buying anything and keeping it don’t get it from here."

"This store has unique, nutritional foods, great variety of products, and helpful staff. My first time visiting, I needed recommendations for a high protein cat food for my muscle packed savanna cat, and food to help with bladder cancer for my bosses dog. The staff member gave me good advice and pointed me directly to what foods are good and what to stay away from for my bosses’ dog. The staff are friendly and knowledgeable, and so is the owner, Mark! He has great advice for foods as well. My hungry Savannah used to constantly eat throughout the day, so Mark suggested freeze dried cat food. It’s healthy and keeps them full longer. My cat loves it. The store is also very organized, clean, and roomy. They have neat pet toys as well, which I will attach a photo of my happy cat posing with a toy from there."

"customer service is terrible - they just do not seem to care. I went back this weekend because we were nearly out of food and with the Renaissance festival getting to Annapolis is difficult on weekends. A box of food at this store is $7.50 more than at our usual store. When I asked why I did not get an apology or even an "I am sorry," they just said they don't use the same distributor. I pressed to see if I would get any "I am sorry" but when I said it was a big difference I was pretty much ignored. We will be planning better so we can go to our usual pet store that seems to care and where employees seem happy and customers valued."

"My teenage son and I stopped at Rita's to have an ice cream. We waited until the ice cream was down to the cone, so we wouldn't be dripping it through the store. Thought we'd stop in and look around just to kill time and enjoy time together. As we walked in, we were met with "unfortunately there's no food and drinks allowed". I understand if a little kid was dripping all through the store, or an unsupervised kid trying to feed the animals, but a dog just walked in before us that could possibly pee and poop on your floor and they were worried about an adult and teenager with an almost fully eaten ice cream. The store was mostly empty, could've gotten a quick sale from us, guess they didn't need our money. I'm sure with Rita's right there, a lot of families, think, hey let's look around the pet store while we enjoy our ice cream together..it's actually a great opportunity for add on sales for them. Guess that could be a reason why their store wasn't too busy. Thanks anyways."

"Great place to shop for any healthy pet needs. They always have furmented goats milk & the other stores that carry it always run out. We buy healthy very low fat treats there for our Golden Retriever who is diabeticw/pancreatitis & her lil buddy Moose."