Regency Furniture

"I am deeply dissatisfied with my experience at Regency Furniture. In March 2023, I visited the store to purchase two queen mattresses and bed set for me and my daughter, with the help of an employee named Mohammed. I was assured of a 90-day return or exchange policy if the mattresses didn’t meet my expectations. Regrettably, both my daughter and I started experiencing back pain due to the poor quality of the mattresses. Upon addressing this issue at the store, I was told by the manager, Lizz, that no returns could be made before the 90-day period ended. However, upon returning Lizz shockingly revealed that Mohammed had sold me those specific mattresses because the employees are highly incentivized due to commissioned based pay, and she would have recommended the mattresses to me. Lizz then suggested an odd and impractical solution: to test a different, more expensive bed in-store for thirty minutes before deciding on an exchange. This approach is insufficient to judge the comfort of a mattress and comes across as both unprofessional and insensitive to my concerns. I was shocked to find out that a refund was not possible despite spending over $8000 spent. When I requested the customer service number, Lizz initially gave me a false one. Upon contacting their customer service, a representative named Jackie indifferently advised me to "throw the mattress away." This dismissive attitude and complete disregard for customer satisfaction is disrespectful. This situation has not only caused financial strain but also ongoing physical discomfort for my daughter and I. I am extremely disappointed with the quality of the product and the level of service provided. This store seeks to run your credit score up and take away your money by spreading false information to customers for their own selfish gains. I hope this review helps others make an informed decision before considering a purchase at Regency Furniture."

"Blanca, the costumer service lady was really helpful and patient which was the highlight of my day. She was soft spoken and always tried to come up with alternatives for our problems. She was very helpful and kind i recommend her."

"Jeremy was very professional and took every opportunity to ensure that our visit to the store was excellent. He answered all of our questions and made excellent suggestions that helped us arrive at a suitable region point. Thank Jeremy and the Regency staff for a great visit and purchase."

"Had a very good experience at Regency today. My favorite store to shop for furniture. Always something nice and unique. Love the staff! Always ready to help. Best customer service by Blanca. She is the best of best."