Arhaus

"My experience with this specific Arhaus team was nothing short of great. I was greeted warmly when I entered with my husband, allowed to browse without any fuss until we asked for help to decide on which pieces we wanted. I did not feel like they judged us based on our clothing or looks. If it matters to anyone, my husband probably wore athletic shorts and t-shirt (it's all he wears lol) and I was just wearing some shorts and t-shirt as well. I will be honest - I did kind of expect them not to take us seriously nor be interested in selling us anything because we certainly didn't really look the best that day. Instead, they were incredibly patient while my indecisiveness raged out of control and I asked for samples upon samples of different fabrics and probably asked similar questions in a million different ways. We walked out after we put in an order for a beautiful modular sofa and a dining bench. We returned about a month later to order a set of dining chairs, where the store manager again displayed the patience of a saint while I sat on different chairs a million times. They were all very professional yet warm, and I saw other customers getting the same kind of attention in the store. I did end up calling the store to get an update on our order and the person who was assisting me was very helpful, polite, and had some of the order on a truck the very next week so we could receive it earlier instead of waiting for the entire order to come in. For Arhaus as a company itself, I would dock a star because of the really long wait times for the furniture itself. We finally got our sofa after 4 months of waiting and we will be getting our chairs soon but still after 4 months of waiting for that too. However, I don't want this to be reflected on the local team at this store because they don't control the manufacturing process. It just important to note if you are shopping at Arhaus that your orders will not arrive very quickly. However, we are very happy with our sofa which came with a white-glove delivery service. The dining bench's leather came a little damaged but I was able to get a price adjustment after speaking to someone. We were able to mitigate most of the damage by applying a leather moisturizer my husband had on hand. Overall, very pleased with our experience with our local Arhaus team. I hope they will be able to provide this level of service to all customers who walk in because it's definitely the final and most important reason why I decided to buy Arhaus!"

"My fiance and I walked into Arhaus, in Montgomery Mall, with our son in a stroller. We always dress well and carry ourselves respectfully. A worker got up from behind the desk we were walking towards and walked past us without greeting us. No one acknowledged us. I guess they didn't want this money. We were, in the store, talking about the pieces we were interested in."

"Bought the Hadley now , renamed the Brentwood . The cushions slumped down and the base cushion constantly slides forward . I have to knee it back into place and then had to add my own pillows to prop up the cushions . These issues did not become evident until the warrantee had expired. Now I cannot in good faith resell it so I am just going to donate it! I will NEVER shop here again! Offered me 15% off what it takes for me to repair cushions ! No thanks I will just buy another one ! Buyer beware !"

"This was my first visit to Arhaus. What a beautiful, welcoming and, yes, enticing showroom.The furniture tends to a style of modern traditional. Very well made and totally customizable to fabrics Lead times to delivery vary but tend to be 6 to 10 weeks, even 14 weeks possible. Service was superb. Our rep took time to understand our needs and addressed our opinions with options. The negative is the cost of parking. There are 2 free hours but expensive rates thereafter."

"Very nice store with great choice of collections and design. Not helpful and welcoming staff. We had to force the staff to answer us or calculate a price. That's why we downgrade it from four stars to three."