Lowe's Home Improvement

"This Lowes would have gotten a lower rating had it not been for a young man named EnRon. We had been wandering around trying to get help...asked personnel who paged help but none came. This young man stopped and took the time to help us. Not only help but explained thoroughly why we needed what we needed. We were about to leave and he came to our aid. I have been having some health issues where walking is difficult so I am glad we didn't have to go to another store. My recommendation is to have more help to assist your customers. Thank you again EnRon.."

"I purchased a defective dryer and the only person in the return process who cared enough to help me get a return authorization was NoDica at the Catonsville Lowes. She called GE and took care of me. She made the difficult task of returning a defective major appliance much easier. Great person and Customer service. Thanks Nodica"

"This is literally the most useless employee I've ever seen in my life. I called the store for 45 minutes to try to talk to someone electrical to see if they had the product I needed because every store I went to claimed it had it and they didn't have it. The two times that someone did pick up in electrical they just hung up. I come to the store and can't find anyone to help me try to find the product. About 15 minutes later this guy shows up blocks off the aisle and then just completely ignores me while he's getting stuff from the top shelf to stock the shelves. Then once I ask him if anyone's working in the area he rudely says it's him but then didn't ask if I actually needed anything. It's really unbelievable how useless these people are in these stores."

"I don't know why this place has such low ratings. I have the most wonderful experience with the folks who work here. To start with, Alicia at the RETURN was such a pleasant person. I had three different issues, she patiently worked with me and resolved all the issues for me. Thanks, Alicia! Appliance department folks were friendly and helpful. Plumbing department, no so much. Nonetheless, this will be our go-to Lowe's from now on."

"Went to Lowe’s today to purchase a washer and dryer which was a sale that ended today. I stood in a line of 3 customers for maybe 30 minutes at best the associate was still working with first customer in line. She then spoke to 2nd person in line and left him stand there and went to a customer looking at a washer. At that point I am in line and before him she said no he is before you and those 2 over there are also. Now while standing there I had been looking at washers before I did get in line and never saw those people. I guess I upset her by questioning her so I said no problem I will go somewhere else which I did. I went to Home Depot at spent $1600 that this store lost. I think the associate should have called from help if indeed she had 5 customers in need of assistance as she said I think this will be my last trip to Lowe’s anywhere. This happened at 11:45 in morning."