Chipotle Mexican Grill

"Did not give spoonful portions and wanted to charge for extra. The server refused to give spoonful portions. The rice was not fully cooked. Overall, the food and service was poor!"

"There was 2 people at the register. I payed for 2 bowls had to wait 10+ minutes for one of the bowls because they ran out of meat. While waiting on the second bowl I ended paying for both bowls before my second one was completed. When I finally received my bowl one of the 2 people at the register told me I had to pay .53 cents because I had a tortilla in my bowl. As I explained to him I already payed for both bowls and his explanation as well as his attitude was not nice or okay. Told me it’s only 53 cents… and my question to him was, since you’re minimizing that fact that it’s only 53 cents then it shouldn’t be an issue that I didn’t pay for the tortilla. Trying to make it seem like it’s not that serious but was pressing me the whole time and would not let me leave the line even tho I payed which I thought I did when paying for my 2 bowls. It was rude to see me inconvenienced for longer than expected and then tells me I need to pay for my tortilla after already giving you all a good amount of my money. -I was told the meat will be no more 5 min… it was not. -Would not let me walk away with my paid food -Rude"

"I patronize this location because I can walk there from home. Unfortunately, there is always a wait—half the time the food is not ready, and other times the register is down. Even when the register does work, the scanner does not work, so you cannot earn or redeem points. Management is unprofessional and argues with customers. Attending this restaurant ends up being more of an inconvenience than its worth. Update: I visited again about 2 weeks later and not only was the rewards scanner broken but the entire register was also broken. They took my payment to the back of kitchen. I asked for a receipt and they couldn’t offer one. If I receive fraudulent purchases on my card, I know who is liable. Always shady buisness here, needs some serious corporate attention."

"My first time doing a pick up order at this location and I didn’t see a shelf to pick up order and NOBODY was at register for approximately 10 minutes (with multiple angry customers ready to check-out) to even ask so I asked someone on further instructions to get my food and he said stand in line to get food so I did just that. Then, when i get to register I was denied my food that I stood in line for and was brought my original order which was cold….The employees were smart mouthed and laughing at the situation. The confusion could have been prohibited if someone was present at the frontline. I am brand new and new to Maryland in general so I was not aware they kept there shelf in the back with them due to stealing issues and they were “expecting” me to know the process, but as an employee/manager never expect someone to know something…..I will no longer be a customer at this specific location, plus making sure everyone I know don’t go as well. Horrible management/Horrible experience."

"I bought launch takeout from this location, but when i saw the food after i leave it ready to eat I got dry tree leaf inside the food, It seems something something they pick from the floor and put it, its not soft the leaf, its too dry."