The Cheesecake Factory

"Their desserts are great and worth having once in a while. The entrees are nothing special and are overpriced. The service here (especially for to-go orders) is often lacking because of how busy the place is. I strongly recommend you reserve a table or order ahead of time before you go here unless you want to wait in the lobby for 30-60 minutes. To-go cakes are ten slices and are worth the price, just be sure to give them a day to defrost."

"I want to preface this by saying if you look at most of the reviews I have left on websites they are usually positive, but if you can avoid this place. I would. I put my name on the wait list at 6:30 and was told an hour. We did get seated around 7:36. We ordered food at 7:45ish. We waited for an hour and change for our food by 9:00 I decided to go find the hostess. The hostess said it was showing as ready. She left to go get it, the food did not come to the table until 9:09. When she returned the food clearly has been sitting for awhile. The green garnish on top was wilted and the meat and rice was so hard it was not even edible. Our server was no where to be found, and when the hostess came back she said she could have it remade. We asked if that would be an extra 30 minutes. She told us she would personally watch them make it. It did take an extra 15 minutes but we finally had food. It still wasn't great, but at least the korean friend chicken and rice were hot and fresh. Even though I asked to talk to the manager in the beginning. The manager never came. If anyone in corporate is reading, there are conversations to be had about this location. First you should start by promoting Tisha (the hostess), she was the only one who had customer service tonight and went above and beyond to try to keep us from walkong out. After all the stress they did comp most of the meal besides the drinks. Honestly though I would have at least liked an apology from the waiter who never acknowledged us after Tisha came over except to bring me my bill. After this, I did stupidly decide to wait in the cheesecake line. It was another very long experience. People were not all doing their jobs and they had the person who didn't know where things were on the register ringing. At one point the lady looked at me and had a comment about how it was already in the box and it just needed whipped cream. But seriously why were 12 boxes on the counter without whipped cream just waiting? I am just dumbstruck at all the inefficiency cheesecake factory had tonight. The icing on the cake was when we left we saw our waiter Thang texting outside, that is probably what he was doing instead of waiting on us. I will most definitely not be returning and I hope you decide to find a better place to eat after reading this."

"May I first say service was amazing. Our waitress Jennifer was so friendly, professional and attentive to all the tables she had. Cheesecake was great. The pineapple upside down cheesecake was really good. Now the lower rating was because of the food and kitchen. That deserves a 0. Food took awhile to come out and I am ok with that. But after waiting close to 45 minutes and then food being COLD was not good at all. Manager came by and offered to warm it but I declined because I didnt wanna wait a long time to get it back. She did offer cheesecake on her which was extremely nice. I did mention I felt bad for tge waitress as we were not the only ones who got cold food and people were getting really upset with Jennifer and ITS NOT HER FAULT!"

"Very nice dinner. Nice atmosphere although noisy given the high ceiling. Experienced no wait on a Tuesday evening. Spent $110 for two with a shared appetizer and one Guinness stout."

"I had to wait for 25 minutes for take out, then they gave me the wrong food! So now that was another long wait for my food! The carrot cake was the best part of our meal! My shrimps were not seasoned, they didn't taste good at all! The little bit of shrimps I had were hard & the Chicken Alfredo didn't have any flavor at all & bately had any chicken in it! I was very disappointed in our meals & surprised that both meals were bland & plain! I wasted $50! Ended up eating Popeyes spicy chicken instead!"