Family Tradition Restaurant

"Great food, great service. Not a fancy restaurant but it is very clean & a good size. The broasted chicken is delicious along with mashed potatoes and coleslaw. Many desserts to choose from if you are not too full to eat them!"

"I visited this dinner the other day and want to express my concerns about the service. I am local resident in the area and have dined here multiple times over the years with the family. The food was excellent as always. This review is about treating a repeat customer like they are worthless and not providing customer service satisfaction. As I went to pay the bill, I seen a sign advising of a 4% surcharge. I have been in the merchant service industry for 9+ years and have a solid working relationship with multiple big players acquiring banks and can write contracts with any U.S. merchant. I keep up to date with laws, policies in the industry and trends. I have serviced merchant accounts all over the U.S. since 2015. A year or so ago, one of the card brands made the announcement that the maximum surcharge you can charge is 3%. I tried to explain this to the cashier, but she didn’t care…. She then pulled the manager to the side and told her what I had said. The manager didn’t come over to counter to have a conversation. She talked from 6 or 8 feet away. I wanted to advise who I was and my background in the industry. I want to help them to make sure they were compliant with the card associations. The manager wouldn’t discuss the details and walks away. Advising that’s how they do it and that is how their processing company does it. I didn’t have enough cash on me and just used my credit card with the 4% surcharge fee. The cashier signs my name for me on the terminal. I said “No” redo the transaction and allow me to sign. She gives me the receipt and it didn’t have any line about surcharge with then grand total. When surcharging is being done, its very clear that the surcharge amount is printed on the receipt. I tried to explain this and nobody would listen or have a conversation. I decided to just leave and file a VISA/MasterCard complaint. As I am saying goodbye to family on the sidewalk/parking lot, the manager comes out and yells about how I talked to her cashier. If the cashier had listened and took my card or info and passed it on to the owner or when the manager got involved, she had a conversation and took my information to pass on to the owner this could have been resolved. Nobody wanted to discuss and remedy a problem at the register, but it’s fine to follow me out to the parking lot and confront me and my family outside. Yes Folks…That is what I said !!!… The manager comes out of the building and tries to start a fight/argument when we are in the parking lot going to our cars. I am very disappointed with the level of customer service and professionalism with the manager that evening."

"Best breakfast, the cubed potatoes were amazing and so crispy. Huge servings. The food is great and has some really good flavor. Wait staff is fast and very friendly. Will definitely eat here again."

"I was finally able to stop there on my way home from North East and I have to say the food was great! Pancakes are not one of my favorites but I had one and it was one of the best I have ever eaten! They were very busy and I think my server was having a bad day but she still gave me good service. I definitely plan to eat there again and definitely recommend it!"

"The food was absolutely excellent. I had the trucker meal. The eggs and ham were fantastic. The potatoes were fairly standard. The buckwheat pancakes were incredible. This place is well worth visiting regardless of my experience with our service. As is pretty standard for a casual breakfast place, we were told to "sit anywhere". My father is not a terribly perceptive man sometimes, and he chose a table that was pre-set for "2 tables, 8 people". The only indication of this was a receipt that I've attached as a photo. This was apparently a problem despite the appointed time for that reservation being more than 2 hours after we arrived, and 96 minutes after we left. This caused our waitress great distress. She immediately jumped into some sort of panic mode that caused her to be in a rush for the entirety of our visit. I would mention the waitress's name, but they apparently do not wear name tags here. She never mentioned her name due to the aforementioned panic. At no point was this grave issue mentioned to us, nor were we asked to pick a different seat. Obviously the original issue was caused by my father, but no attempt was made by the waitress to fix the issue other than to give us very sub-par service. I sure do hope she managed to recover in the bare 96 minutes she had to prepare for that group of 8. That could be career-defining!"