Walgreens Pharmacy 6300 Crain Highway, La Plata, MD 20646

"On this day (2/1/24) I was put on hold twice after going through the prompts from the automated system. I had only one question and had to wait almost 10 minutes to ask it. This is the reason people hate calling in, no real customer service!"

"The reviews for this place are accurate. The staff is lacking management. I had an old prescription in the system, at a different dosage, and another medication called in by my doctor. One is deemed a controlled substance, so it needs a prescription called in every time. They deleted that prescription, not the duplicate, by accident. When I asked them how that happens, the pharmacist replies that the drugs sound very similar, and it probably happened because of that. THAT IS SO WRONG!! They are dispensing drugs that can kill you, and that is their response. Then they told me that they would send a request for the doctor to re call the prescription. The first time they sent back the prescription, Walgreens "did not receive it." I gave them the benefit of the doubt and physically went to the doctor's office to let them know. They replied to Walgreens while I was there in front of them. Then, two days later, they told me that the doctor had not sent it yet. I explained to them that I was there when the doctor sent the new prescription. They then sent another request, and I once again went to the doctor's office to tell them to send it. In front of me, they sent the request. This was the 4th time that this was sent by my doctor, including the original request. The response by Walgreens, when I told them this now turned into a "technical glitch." Not only is this a waste of time, but it has been almost 2 weeks that I have been trying to get my prescription. I will go to another pharmacist from now on. Stop giving them business and support an establishment whose management is responsible."

"They are un professional, rude. Ontop of that they will release your prescription before even letting you know the prescription has been filled in the first place. If I could give negative stars I would"

"As all other posts seem to indicate, this pharmacy is dysfunctional. Went there for a COVID test. Waited 25 minutes, which I was okay with as there were 4 people getting prescriptions in front of us. That can take some time. When we got up to the drive through window, an employee spent 5 minutes trying to find our registration. I provided the confirmation number and email. They said they found it but needed time to prep it and asked us to drive around to the back of the line. We did so and after 1 hour 5 minutes we were done."

"It's a rare occasion when you can get a prescription filled without a problem at this location. If you need to call the pharmacy for any reason you can expect to wait at least 20 minutes to speak to someone. Bring your patience, you're gonna need it."