Giant Pharmacy 11740 Rousby Hall Road, Lusby, MD 20657

"After my annual physical my doctor re-wrote all my heart meds. Though I've had problems with this pharmacy before, since it is a preferred pharmacy by my insurance I went again. 1) I waited 3 hours for them to fill the Rx's but figured they were busy. 2) When the Rx's were filled I figured I better check before I leave and found 1 very important med was not filled. I asked why and was told insurance did not authorize it. I asked what I should do and they said 'nothing, go home'. At home I called my insurance and they said the Rx is in their formulary and there is no reason why they'd not authorize it. They have for years in the past. In other words, this pharmacy decided on their own to not fill that life-saving med. They should be investigated. I have asked the insurance company to reconsider keeping them as a preferred pharmacy. In the meantime I am checking into the legalities of holding Giant responsible should I have a stroke or worse."

"The head pharmacist Joan I believe is her name doesn’t have the right to tell me to my face that she doesn’t feel comfortable giving me MY medication that MY DOCTOR AND I agreed on for my condition. I Tried to pick up my medication and she told me she personally doesn’t like this type of medication and she wouldn’t give it to me even though It was ready to go so Thank you a lot for not letting me sleep for almost 3days. It was he11. So I talked to my doctor and we switched it to a different pharmacy and they were so nice and I had no problems getting it. I can finally get a good nights rest. Who has the audacity to refuse someone medication because they personally don’t like it? Get out of my business"

"Dont even bother. They cant even fill prescriptions for people they have been filling them for years due to supply chain warehouse issues. Tech at this store, Joshua said when asked, so If you need insulin and Giant cant get it from the warehouses you just die?, he said yes."

"The last time I went to Giant Pharmacy at Lusby, MD, I was totally ignored. I thought perhaps the 3 staff members were all working with this one customer before me, so I waited. When this other customer left, the 3 employees there ignored me even though they saw me in line for at least 15 min. Not one said "I will be with you." They are very unprofessional. I will take my business somewhere else."

"I have had nothing but problems filling my prescription at this pharmacy. They are never able to fill my prescription when I need it. Every time I request a refill, I drive out to the pharmacy and they tell me that they don’t have it in stock. If that is the case, they should let me know when I request it. Last time they told me that they put me on auto-refill and told me to use the app so I can see the status on the refill. So I did, and here I am yet again leaving the parking lot without the medication I need. This makes 4 times in a row."