CVS Pharmacy

"I've been here a lot for the pharmacy specifically and have never had a bad experience. A couple times I've urgently needed the prescriptions and they've been accommodating with getting them in before closing instead of having me wait until the next day."

"Disappointing experience at the CVS on South Lakes Drive. I had a scheduled appointment for a Tdap vaccination at 6:00 PM on January 8, 2024. Upon arrival, I was informed by the male pharmacist that the refrigerator was out of service, and they couldn't administer the vaccine. When I inquired about the lack of a cancellation notification, the pharmacist responded dismissively, suggesting I go elsewhere and stating it was not their concern. Despite my request for assistance in finding an alternative location, I was met with aggression and unhelpfulness. It's disheartening to encounter such unprofessional behavior, especially when seeking assistance during a scheduled appointment. After this disappointing encounter at the CVS on South Lakes Drive, I called another CVS pharmacy to inquire about the Tdap vaccine. While they had the vaccine, they were unable to administer it that night. This added to my frustration, as it seemed challenging to secure the vaccination on short notice. It's disheartening when unexpected issues disrupt scheduled appointments, and it highlights the importance of a more empathetic and solution-oriented approach from healthcare professionals. I hope CVS addresses these concerns to improve customer experiences in the future. Seeking a solution to my Tdap vaccination predicament, I visited the CVS at 11680 Plaza America Dr, Reston, VA 20190. I had the pleasure of interacting with Ms. Chituo, the Pharmacy Manager, who demonstrated exceptional professionalism and empathy. Despite the late hour and my wife being 35+ weeks pregnant this vaccine should take within 36 weeks pregnancy, Ms. Chituo actively listened to our concerns, sought a solution, and assured us that she would make every effort to provide the vaccine that night. Her compassionate approach turned a frustrating situation into a positive one. I want to express my gratitude to Ms. Chituo for her outstanding customer service and dedication to ensuring the well-being of CVS customers. If I have an appointment and your system or refrigerator is not working as expected, what is the recommended course of action for your pharmacists? How should they handle the situation to ensure a smooth experience for customers?""

"This place is hell. I have never had a single good experience in this location. They are rude, unhelpful, inconsistent, dismissive, and rarely even get me my medications without EXTENSIVE fuss and multiple trips and phone calls. When you ask for an explanation, the employees will all give you different stories, all contradictory, none accurate. I can't believe I stayed at this pharmacy so long, and I will definitely be going elsewhere from now on. Un-recommended."

"Absolutely abominable service. Pharmacy staff is rude, incompetent, and the prices are asinine. Do yourself a favor and go to the Safeway Pharmacy in Hunter's Woods instead."

"This store is great with a reasonable selection. What makes it great tho is that the manager and also the staff are extremely helpful finding stuff and working the best deal. If you don't have much time there is also a self check-out. Parking can be a challenge during peak time so plan accordingly. Plenty of food and other shopping nearby."