Giant Pharmacy

"I'm not sure what's been going on at the pharmacy the last few years, but it seems that often they can't find my prescription (though the automated system had called to say it was there) or something else goes wrong."

"The pharmacy is incredibly frustrating to deal with; their staff appears careless about your prescription, consistently ignores phone calls, and often promises a specific pickup date only for you to discover they haven't even placed the order."

"We have used this pharmacy for over 11 years only changing once when our medical policies favored another pharmacy but jumped back as soon as we could. The pharmacists are great however clearly this location needs more experienced staff that we thought it had in place for years. New employees are taking too long to find prescriptions. I had to wait 20 minutes for 1 yesterday and just gave up. No one calls anymore to let you know a prescription isn’t covered so you can call around using a drug discount card and then you have to call around to find your own alternative pharmacy and arrange for them to call yours to transfer prescriptions. Before that would have been done once you identified where it was available. With the job market tough to keep good people, I hope this situation gets better soon . This Giants has been great for holding large covid vaccinations for communities and I hope it gets back to being the fast and reliable pharmacy it once was."

"My wife and I visited the pharmacy for our booster shots and were very impressed with Dalia, a young lady behind the counter. She was very friendly, accommodating, and prompt. I could not see her face on account of her mask but I could feel she was smiling through her voice. The lady who administered the shots was equally polite, professional, and friendly. Thank you both."

"No one answers the phone and they are either understaffed or staffed by very incompetent people. My doctor had to call my prescription in to them 3 times before they finally listened to her message! And they would only let her leave the prescription as a message and wouldn't just take her call when they answered. Said they would call me back when my prescription was ready for pick up but didn't and I had to sit on the phone listening to ot ring for almost 5 minutes before someone answered. Went back for my refill and they were rude! Couldn't even take a minute to answer a question about prescription savings coupons even though I was the only customer there. I repeatedly said it was fine if it didn't work, but was just asking and rather than ring me up the pharmacy just aggressively argued with me that she didn't know what I was showing her."