KIDS FIRST Swim School - Dundalk

"Love this place! The staff has always been amazing, but the touches of new paint/decorations can easily be felt with the new ownership as well. I have both of my children attend classes, but my son attends 1:1 swim training. They both love their instructors, but the extra care with my son who has special needs and the flexibility when we need to do a makeup makes the staff even more awesome. I appreciate them so much. The management also works with me on any grant-funded classes and has made it seamless. I would highly recommend for all levels of swimmers."

"I have been going to this place for a few years now. My kids really enjoy it and I've seen my oldest go from complete fear of the water to being able to swim the length of the pool by himself in a multitude of different ways. They've had several different teachers and for the most part have liked them all. They are patient and helpful and I find that my kids really enjoy being there. I will admit that the earlier classes can be a little frustrating if you do the cheaper group classes because the amount of kids and individual attention for each kids tends to keep the others idle. But that changes around level 4 when they are all doing things at the same time. I'd say either be patient or pay for private classes for earlier levels. I do wish there was more interaction with the instructors so we can pin point some trouble areas to work on, but I do understand that there is not a lot of time in between classes. Overall, I really like this place and recommend it."

"Amazing place to take your child to learn an important skill. My son was afraid to even get his face wet when we signed him up for lessons. The staff helped him overcome his fear and now I can not keep him out of the water. Clean, well kept facility and pool. Friendly, knowledgeable staff who treat you like family. Their birthday parties are a huge hit too. Highly recommend to all regardless of age."

"My children have been receiving semi-private lessons for about a year with Ms. Ashley. We have subbed with a few other instructors. All of the instructors we have had are engaged and make it fun for the kids to learn. My kids are learning a lifesaving skill within a fun environment with instructors who really care. I can’t recommend KFSS Dundalk enough"

"Very disappointed with this swim school and would not recommend, I would give a 0 stars if possible. I enrolled my son in the 4 week swim program, level 2. The first 2 weeks of his class there were 4 other children in his small group. One of the children in this small group constantly disrupted the class, spitting water at the instructor the entire time and goofing off. This caused the class to be disrupted and for the instructor to focus on this one child the entire time, meanwhile my child just stood in the pool. I felt like it was a waste of 2 weeks/swim classes for my son. I understand children can be disruptive but 2 weeks in a row is unacceptable when I am paying for my child to attend a class. The disruptive child should have been removed from the class after the first class. The third week I moved my child to a different day in hopes that this class would be better. My son goes to enter the pool and the instructor insists he is in the level 4 class. My son can not swim underwater so why they insisted he was to be moved to the level 4 class was beyond my understanding. After 10 minutes of the instructor insisting the child is in her class, she finally moved him to the correct class level 2. Which this wasted 15 of the 30 minutes the child is in the class. At this point I am very frustrated with this swim school. After to speaking to several other parents, it was made known that this is a common thing that occurs here at this swim school, the instructors don't know which children they have in their class prior to the class so they put the children where ever I guess they feel like they belong based off their age and size. Which is not fair at all. I asked to speak to the manager to see if there was anyway we could be compensated/refunded for the 3 wasted classes and was told the manager would get back in contact with me. No one ever called and the several times I called back I was told no one was available to speak to me, that my son had the 3 classes, what more did I want. Also, the swim school uses an app to give your child stars each week to rate how your child did in the class, rather than the instructor talking to you personally about it. The first 2 weeks my son got 2 stars each week which I kind felt annoyed by because how did the instructor rate 2 stars when she spent the entire time with the disruptive child not even probably knowing who my child even was. The third week my child never got the scores at all. I mentioned that on the phone when I called to speak to the manager and the lady said "oh well the instructors have 24 to 48 hours to rate your child". I never received the scores so I called back again a week later and was told oh your child wasn't able to be rated because the instructor doesn't remember if he was in the class or not. Like what kind of answer is that?! I ended up not taking my child to the last, 4th class because I felt like what was the point? It was a waste of 100 dollars for me to take him the last 3 classes. So my overall recommendation for this swim school, is to either find somewhere else or to have a one on one instructor (which even then your child will be in a pool filled with 2 to 3 other swim classes so really it isn't private lessons)."