21st Century Pools & Spas

"Bought our 780 Series SPA during covid. First, this was a bad time to order because of limited stock, color selection and especially their price (50% markup). The 800 lb. spa had to be delivered around back of the house so they parked on the side lot and tipped the trailer so the spa would drop onto its side and onto a clear piece of plastic which had one rope to drag it to its final spot. It had just rained the night before which made it impossible to drag the spa on the ground. The plastic piece had only one rope instead of two since the last people using it broke it off, thus making it difficult to "drag" with one person. Only two guys came to install it, even though I paid for three. LOL Never got reimbursed for this! They could not move it on the wet grass, so they put the spa back on to the trailer and drove on the wet grass to the back of the house to be dropped off again. Being that the ground was soft, we had lovely ruts which I had to fix later. With my help we proceeded to push this spa up three steps onto a concrete patio. I say it took two hours or more to complete this task. But that is just the beginning. LOL. I winterized it in the Fall 2022 and reopened it in the spring ~May 2023. When I opened the service access panel to reinstall the pump plugs etc, is when I noticed about an 1.5" of water in the bottom of the plastic tray the spa is built on. I could not determine the source of where water was coming from, since I had the entire spa covered with a tarp. I was not sure if the water was sitting there prior to the last season or not. You can only see the water in the corners (see pictures) and I noted that the (2x3") wooded frame supports is sitting in water, and something had to done soon before the wood rots. This is one of the biggest complaints I read about in customer reviews and now I see why. Anyway, since the Spa was under warranty I called 21st Century for service. The service man proceeded to take the spa lid and all four side-panels off. I noted he used one power philips screw driver through the entire process. He used the wrong bit to take the spa panel screws off and this by itself destroyed a half dozen or so screws. Basically he was lazy and did not want to go back to the service van to get the right size bit. He said it was cheap Chinese hardware was the problem. LOL Then, after poking 50 holes into the spa insulation (see pictures w/ black tape), he could not determine where the water was coming from. And get this, just before he put it all together, he said he did not see any water and implied it was all in my imagination. (See pictures showing water in corners of spa) Just before he left he said I have to pay him $120 for service call! LOL So now the issue was dropped in my lap to fix. Over the next few weeks I used my wet-vac to remove the water out of the two corners at the main access panel. I ran the spa and the pumps to see if the pumps or piping was leaking. Nothing! The only thing I could figure is rain water was leaking between the side panels and into the spa basin. So I still have the same problem . I called 21st Century Spa Service Manager, and basically he could not help me and gave me the direct phone number to the manufacturer. I tried calling the manufacturer several times and nothing. I could never get thru! I should of figured. So I rented some tools so I can lift one side of the spa and I drilled several 1/4" drain holes into the basin-corner (see pictures) on the side that was pitched towards to the lawn. As soon as the spa was put down on the patio, water came out of all the holes I drilled. (See pictures attached.) So for now the problem was resolved, but never found out how the water got into it in there in the first place? It is my conclusion that 21st Century just wants your money and customer care just don't exist. Not once did they try to follow up with me to see if I resolved my water problem. My advise, think twice before you buy from these people."

"We always shop here to get the chemicals needed for our pool every year! Top notch customer service. The staff is knowledgeable and I’d much rather support a local business."

"Answered my questions quickly and provided quality replacement parts for my pool pump. Customer service and knowledge of employees is top notch."

"Their staff is extremely personable, attentive and knowledgeable. They always go above and beyond to accommodate your needs and answer all your questions. I highly recommend them for all your pools and spa needs."

"Very happy with the services provided by this company. I have had an amazing experience from the staff answering the phones, the salesmen that came out and the service provided by the workers. I would strongly recommend this company and look forward to future business."