Starbucks

"First, we love the atmosphere of this Starbucks location. Parking can be tight during busy hours but that's not a big issue. The store is clean, the lounge seating is inviting and comfortable enough to sit for awhile. The two biggest issues at this particular location: the staff and wait time. There are two fantastic team members, a young woman with short black (maybe dark blue?) hair and another young woman with black hair with bangs and glasses - they are always upbeat and friendly. Today, a young woman named Mollie took our order and seemed as if our presence bothered her, which was upsetting since we frequent this location often. Mollie, in addition to seeming annoyed, spoke so softly that we had a hard time hearing her over the music and atmosphere. When we asked if she could repeat what she said it seemed to bother her more. Additionally, the frappuccino I ordered today was not a creamy iced drink as usual but instead a chunky mashed ice (see photo). I drank half and threw the rest out. Hopefully this was just an off day for whoever made it today. Today's negative staff experience aside, one thing we always notice at this location compared to others is the very long wait time. A large iced drink and medium frappuccino, our usual order (with no fancy/crazy requests) takes 12-16 minutes on average. It doesn't matter if other guests are in the store or not, the wait time is always long. We never are in a hurry so it's not a major inconvenience but if you plan to stop here before work please be prepared to wait. We like the seating and drinks are usually very good, but staff friendliness and prompt drinks would be recommended for this Starbucks."

"Beautiful store. Employees move with no sense of urgency especially during a busy rush hour crowd"

"I’m done ordering from here. Everytime I order from here through Uber eats they forget something, my last order I ordered a bagel with cream cheese and they didn’t put the cream cheese in the bag, next order they forget to put a straw in the bag so I can drink my drink"

"Service at this location has been steadily declining. I've been coming here almost every day over 2 years because it's near my workplace, mostly I've used the drive-thru. Sometimes I was the only person in the drive-thru lane, yet after ordering I still waited at least 15 minutes to get my order, most of the time without employee interaction - no one even opening the window to say "Sorry, it'll be a while." One day I waited so long at the window, I ended up parking and going inside to find out what was going on, and there weren't even any other customers inside. I told the employee behind the counter that I'd been waiting almost 20 minutes for my order, and they said the person working the drive-thru went on break...So they shut down that part of the operation after I ordered?!? Starbucks drinks aren't cheap, I've always been respectful to employees, and I've always tipped above standard, so it's not asking too much to get better customer service. I don't know if it's the leadership, but clearly there's a problem at this location. I've given the benefit of the doubt often and I've spent an exorbitant amount of money here, but never again."

"New store, beautiful people, nice looks but you can see crumbs everywhere. I visited around 4 PM, my Pike tall coffee was cold cold... I complained about it, they just warm up the cream/milk.. I'm not returning here"