BJ's Tire Center

"We had a 9:00am appointment. It’s 9:10am and the doors are still locked. No sign of any employees, at least three other people with appointments waiting outside with us. No one answering phone, no sign of anyone. Update a man who works here just told us laughed at us when we asked what was going on and said that “we really don’t open until 9:30 or 10:00 o’clock” then shrugged like it was our fault they gave us 9am appointments."

"If I could get a zero I would. My husband's tire had a nail in it. He previously purchased his tire from BJs. He had a 9:30AM appointment and just left out at 11:37AM. He was the only person there. The person working there clearly doesn't want to work. We went to this location because the location in Capitol Heights is trash. Well so it this one. Why does it take one person two hours to fix a nail? He tried to sell four brand new tires to my husband and spent time talking to his co-worker about what shift he was scheduled for. He even stepped outside to talk to his friend for more than five minutes. People complain about businesses shutting down in the area, but the people who work there are a part of the reason. BJs is also a part of the reason because why do you have one person working at a time? That is one reason why Capitol Heights is a terrible location to go to. The employee waited until there were additional customers to then use the excuse to say he was the only person there so it will take longer. These additional people came in at least 25mins AFTER my husband was there. This is so unacceptable."

"I have previously purchased tires there before, but if you don't have your paper for issues later, you are out of luck. They will send you to member services because they don't have an online system. Most recently, I purchased tires on 9/25/22. My initial gut feeling was to go with Costco, but I decided to give them another try because in the past the service has been horrible. As of today, I have not received my tires. I called that week to find out where the tires were and all I was told was to wait. I finally got a hold of the manager who said he was looking into it and he would call me back in 2 hours. That 2 hours has turned into weeks. At this point I have purchased my tires with Costco and don't want anything to do with BJ tires. Things still have not improved."

"Avoid this place at all costs. The Tire Center Service in Bowie, MD is complete trash, a piss poor customer service experience. It took me 4 store visits and 8 days to get a replacement tire. It’s honestly pretty embarrassing to think that I actually pay money for the right to be treated poorly. You can get equally affordable tires elsewhere. They don’t even answer the phone."

"Worst experience of my life. Do yourself a favor and pay the extra 100 dollars to not waste your time with them. Went though a month of hell to get the tires I ordered installed on my car. Showed up for a 9am appointment to wait an hour for someone to show up. By the time someone did show up the 9:30 appointment was waiting as well. It was 10:00 and all the gentleman said was is "it takes an hour to get the tires checked out in the back" WHY would you have appointments before 10:00 if that were the case? After waiting over an hour they told me the tires were never delivered so I spent two hours to receive this information even though I had a confirmation in my E-mail to be at my appointment 5 minutes early lol. Went through days of calling corporate with more back and forth and them saying the tires did not ship because they are supposed to have them at the shop! I heard 3 different stories from 3 different people. After about 3 weeks of non-stop nonsense I finally got my tires put on. No discount, no apology, nothing from corporate. DO NOT EVER GO HERE! They do have good deals on install and tires but the headache is not worth the savings. Time is money so you will be actually losing out a lot."