Van Dorn Pools & Spas

"My wife and I purchased a Jacuzzi spa from the store in Reisterstown. The people there are very helpful and the spa we purchased is fantastic. My wife and I use it just about every day and we could not be happier."

"Seeking to purchase and have a spa delivered? Look elsewhere. This company’s customer service is abysmal, their negligence during installation is unacceptable, and they offer zero protection for your deck and property against damage. We purchased a spa, scheduled its delivery, and discussed installation steps several times. The delivery crew arrived unexpectedly 3 hours earlier at schedule time, catching us off guard while I was engrossed in work-related calls. The Jacuzzi was placed onto our brand-new deck resulting in numerous scratches. Crew took our metal shovel and tried to lift spa to move it. The whole deck is damaged. This company claimed 50 years of experinece, but the tools they used was only plastic pipe and a 2*6 borad. Zero tools for lifting and protection for our deck, zero communication about spa best position. The worst began when we trided to contact deliver manager Alex Stafford or Jerry stafford who sold this spa. all the time Alex was trying to convince me that we will gat anyway scratches dyring usage of the deck so we should get used to it! That was insane. We requested a compansation for a deck damage, Van dorn compamy refused to do it adn not responding on an emails."

"Stopped to get water tested after struggling with balancing chemicals. The guys in the store were super helpful and knowledgeable with a pleasant demeanor. Explained everything in simple terms and helped me get what I needed. Highly recommend."

"Bought my tub from Jerry. Straightforward, did what he said he would do, returned calls, great service. Chris also was knowledgeable, efficient and had a good understanding of water chemistry and how best to keep the tub in good shape."

"Excellent customer service created a great experience when I bought my hot tub. There were zero issues or problems and we all know how rare that is. They recently started carrying the Spazazz CBD crystals as well. (cbd is not marijuana) I have severe arthritis and struggle to get around and to work. 20 minutes in the hot tub with a couple oz of cbd crystals and I can move freely and without pain. This product has improved my quality of life. Thank you Van Dorn for carrying something so helpful."