Lowe's Home Improvement

"We have had problems with a carpet order. Ordered on Nov 5th, was told it would be in at the latest Nov 15th. Called multiple times each telling us later & later. As of today it's 2 weeks late & we were told its now going to be in Dec 6th. I'll believe it when I see it. We were told its who the vender shipping company. I found out the carpet brand is actually owned by Lowe's. So the blame is on Lowe's that our carpet is now scheduled to be here 3 weeks late. There should be a credit to the account for this."

"Ordered a freezer and they cancelled the order because they said they didn't have it so we ordered a different one for the same price and when they delivered it I had to go to the end of the street to get it with my truck then after they left we noticed it had a dent in the door"

"Ordered a freezer for delivery and it's been delayed 3 times now. Supposed to arrive 3 days after order, then was delayed to Halloween, then again to the following Sunday. Sunday rolls around and the delivery window keeps getting kicked back from the afternoon, to the evening, until I get a transcribed voicemail saying the delivery is canceled because the third party service ran out of time at 6pm when the window was from 4-8pm. Called customer service and was hung up on 5 times while the transfer from automated voice pickup transfered me to the front customer service. Got through on the 6th time to be hung up on when being transfered to a manager. Finally got through to customer service again and talked to the manager on staff. Was then asked to call back at opening, 6 am, to talk to the delivery manager to reschedule my delivery for first thing in the morning. Not worth our ordering an appliance from Lowes with this kind of customer service on deliveries. See if we get another 1 star review based on tomorrow's saga."

"Dennis Powell He Helped me the way a sales in these stores Should HELP A CUSTOMER instead trying to find things your wondering where this is that is I didn't have do this with Dennis Powell. This Guy Is Great at what he does I know what it's all about I WORKED IN RETAIL ALL MY LIFE AND I STILL DO I GET SO AGGRAVATED YOU GO INTO A STORE YOU LOOK AND LOOK BUT I DIDN'T HAVE DENNIS TOOK CARE OF EVERYTHING FOR ME.. ONE BEST SALES PEOPLE I HAD TO HELP ME IN ALONG TIME. A GREAT PERSON LIKE DENNIS NOT TO MANY OF THEM OUT THERE HAPPY CUSTOMER SINCERELY JONAH REED"

"The whole experience was terrible! Purchased in store did a pick up later , go back to get it , husband waited an hour !! Finally they come up w our tub... box destroyed and wrote all over which probably means it was returned once, husband asks to open before leaving and it a left handed not a right that I purchased. They had no more in stock And refuse to order us a new one, said they were discontinued and that one was on clearance which was why it was $201...I pull up Lowe’s site and low and behold it’s NOT discontinued BUT to order online the right was $70 more (269.99)than we paid plus shipping .... they refused to make it right and said they didn’t have to honor the price difference because in store it was a “clearance” item . It was NOT clearance .. then to top it off they put my refunded my money on to a store credit and wouldn’t give back a gift card so not only did I lose almost $100 on the same exact tub BUT I couldn’t even use the money that was gifted to me for that tub because they did a store credit and made me order it myself at a higher price. I think my business will now be going to mernards !"