Advance Auto Parts 12809 Garrett Highway, Oakland, MD 21550

"Bought a oil filter for a 2016 Jetta gli. It was the last oil filter on the bottom shelf that they had in stock. Roughly $15 for the oil filter. Meanwhile I can get it on rock auto same brand name and part number for $1.63 however instead of waiting three weeks for it to get to West Virginia they already had one so it was very convenient."

"The team here always treats you like a friend, Rob is especially helpful and extremely knowledgeable."

"I visited this store a few days ago, as I have many times. I'll also say that my situation was a unique one, but one I felt deserved a better answer considering my solution. I own a Tesla Model 3, which needed the 12v battery replaced, which to some people is a funny concept. A Tesla does in fact have a regular 12v battery in addition to the main battery under the car. So I inquire about a battery and before looking up anything on the computer his answer was "No we don't have that". I assured him, I just need a 12v battery not the big battery and laughed a little because again, most people wouldn't think an electic car would need a 12v battery. His answer to this was "We don't touch Tesla's". So again, I answered with, I'm going to put it in myself. He answered with "We don't have that". A little confused, I accepted defeat and left empty handed. I get home and remember seeing an EV battery being advertised on TV so I look it up. A diehard EV battery...wait...Diehard is an Advance Auto Parts brand. I ordered it directly from the website and installed it myself today. So I'll come back to this store, as I have many times. I would have liked to have seen a little more effort in my request. Especially since Advance did have a battery that worked and was an "exact fit" on the website. This store most likely didn't have one in stock, but could have done a little better and ordered it for me or attempted to look it up for me. I was going to give one star but I ended up getting the battery I needed through Advance. So I'll give it a solid 2 for this experience."

"Have only visited for UPS service back to Amazon. First experience was great. Few days ago the female employee was not helpful at all and did not seem concerned. She said 'we can't do this here referring to an Amazon return. She offered no help and said how to ??? another UPS service in town. With the price of gas and the value of my time, I won't return to this Advance Auto store."