Family Ford Car Care Center

"Eddie listens carefully to what my car was doing and they addressed the problem professionally ...it was a rear sensor"

"The politeness of the folks there turned around my initial “meh” experience. I had an appointment at 7:00 am on Saturday morning. Sign said they opened at 7:00 AM, and I waited until 7:24 AM, and the administration area remained locked (no one there). So - I Dropped my keys in the overnight box, filled out a slip and left. That was a little disappointing, however when I got there later that morning to pick my vehicle up they were all very attentive and polite. That made it an overall good experience. They just shouldn’t make 7:00 AM appointments available if no one is there until 8:00 or so. Would go back for sure"

"I purchased a 2016 GT 350. Even before I received the car somewhere during the preparation the car was damaged on the hood lightly. I should’ve refused the car right then and there and ordered another one, and now I’m stuck with it.! It was repainted but now I have a lot of dirt under the paint on the passenger side of the hood! I take the car back for a bumper technical service bulletin because it’s sagging. I get the car back and someone yanks up on the driver side windshield wiper (That’s labeled do not lift!!) damaging the hood, AGAIN! At this point I can only assume it was done maliciously! And to add insult to injury the bumper is in no better shape than when I brought it there! I was so aggravated I just had to leave. I was actually offered a little bottle of touch up paint! Really??? Unless there’s a major warranty issue I will never return! And even then I will most likely find another dealer! And these are people I considered friends for 30 + years. I’ve never felt so screwed over in all my life! The chaotic turn over and help I’m sure has led to the downfall. The woman doing the wash and wax before you buy your new car is extremely careless. I hope they fired her since then. Update, I sold the car instead of having to deal with service. It’s a shame because the car was actually fantastic. Shame. It’s a shame the owner Mark it a decent guy. Although he made no attempt to make things right!!! Sad."

"This is my first appointment with Family Ford Car Care in Stanhope NJ because I recently relocated, at first I was concerned, I do care where I take my car to be serviced, the workers were friendly and professional I felt comfortable, when I received my car I was pleased, the service was above and beyond all repairs were done and my car felt good driving. Thanks to the mechanic who fixed my car, my car has a new home for all repairs and care. “Thanks To You All”"

"Excellent customer service. Took my car there for an estimate after someone rear-ended my car. After explaining the process of getting my car fixed I left with total confidence that Family Ford was the best decision."