Best Western Potomac Mills

"I recently tried to get a room. I had a very brief conversation with the gentleman at the front desk at 5:16 this morning and had a few question as this was a last minute situation. The gentleman at the desk was very avbrassive and when I asked his name before we got off the phone he told me I would have to come to the hotel for that. I did. I arrived at the hotel he continued to brush me off and refused to give me his name. All in all a horrific experience. And a problem for any hotel brand."

"Extremely low quality hotel at best Western prices. Arrived at 2am exhausted, bought reservation through an app, had extreme difficulty just getting the very surly night attendant to accept that this reservation on my phone means it was paid for. The room was very cold, has a fake panel on the heat/ac so that you will feel like you have control over the temperature but you don't. It is winter and the unit was pushing out cold air. Had the worst night of sleep here that I've had in a long time. And I strongly suspect that this is the kind of place that is going to give me trouble with the security deposit"

"The front desk person last night was very rude. We got there late last night(Wednesday), tired and wanted a room . We were parked in front and my uncle walked to the door (which is usually locked at night). He used the intercom to let her know that we wanted a room , she took one look at my uncle and said there are no rooms available and went back to her phone. So my uncle comes back to tell us there are no rooms available and I was like that’s not true . Online it doesn’t say that(and we didn’t book online because we were right in the area). I have gone to a 7/11 that supposedly opens till 2am and at 12 the door was locked and the employee said that after midnight unless you bought something online he won’t open the door to come in and buy stuff. That’s COMMUNICATION. So if after a certain time you say without online reservations we don’t take walk ins if that is the case (which didn’t seem to be the case when we spoke to someone at the front this morning) we would have understood. So I went online (which was cheaper than walk in anyways) made a reservation and walked back to the door with my uncle , hit the bell to alert her and she was just in the office ignoring us . We went to the website took the phone number and called so many times she wouldn’t come pick up the phone (our reservation was non- refundable) . After standing out in the cold for a while she emerges from the office on her phone. Then finally looks at us , we hit the bell again to let her know we have reservations. She finally lets us in. She knew what she did so by the time we came in this morning she tried leaving a complaint. You guys have cameras everywhere , you can see us standing out there for a while and then you’ll see us entering going to the front desk talking to her , no one fought with anyone nothing happened! My mom told her it’s not her because she doesn’t own the business so if people are unhappy and the business fails , she’ll just go somewhere and get employed, she wouldn’t treat her customers like that if she was the owner . And that we complain of racism and being treated unfairly but it’s our own people. My mom was really pissed and had to say her piece. Feel free to watch the camera , no one did anything . She knew how bad she treated us and tried to get in front of it because she knew we would make a complaint in the morning. You are the front desk personnel, learn how to communicate. We always stay here when in the area but now imagine I tell my friends yeah don’t stay here or post on my social media where I always introduce people to new restaurants, hotels and event places , it would affect you guys whether her as an employee cares or not. “Oh don’t book a place here my friend says they are rude” TREAT PEOPLE BETTER!"

"I stopped here after a VERY long drive. What should have been a 5 hour drive turned into a 12 hour drive! Long story for another time. But I was exhausted and just need a hotel for the night before i returned home. Omar was at the desk and was so kind! He took great care of me. He has the most lyrical voice! I could have listened to him for hours! My room was immaculate, the shower was hot and the bed was comfortable. Best night in a hotel in a long time! I will most certainly stay here again when I am back in the area."

"Did not feel safe…The front was locked at 6:00 PM for safety reasons. The side door lock was not working. So, locking the front door was irrelevant. The room we stayed in was next to a utility room. The overnight staff were walking around all night and watching TV really loud. Reported this to management and their response was "Sorry and they hoped that I would give them a second chance."