Pep Boys

"Please don't take your vehicle here. I took my 2019 Land Rover Discovery here for a simple brake job. Took it back 3 to 4 times for them to fix their problem. Found out from a German dealer the brakes were faulty and couldn't be fixed and that they were put on wrong by Pep Boys. Contacted store and corporate not only did I have to pay someone else to fix Pepboys negligence I also had to replace rotors due to the damage. The Manager Mr. Marcel promised to reimburse meanwhile they've not refunded me any money I've paid them or have they reimbursed me for the bad service its been 6 months going backwards and forth on something they clearly didn't know how to provide service for. The Technician Demetrius messed up my truck and tried to say it was something else. It wasn't it was my brakes he put on backwards. ​Spoke with Joe the general manager who let Mr.Marcel go but didn't take care of customer concerns. By far the worst service provider ever. Had been supporting this business for 7 years, they never get another dime from me."

"I would like to express my utmost satisfaction with the exceptional customer service provided by Vic. He attentively listened to my needs, offered informative assistance, and took the time to ensure a thorough understanding. I wholeheartedly recommend his services and look forward to returning in the future."

"Had a wonderful experience. Customer service was on point and the price quoted was actually what I was charged. Victor or Vic was the guys name. No nonsense with stupid upsale techniques and just the truth about what work should be done now and in a few months."

"My experience was very smooth and simple! I got four tires and an oil change on my car and it was finished very quickly. I came a little later than my appointment was scheduled but these 2 young guys Khalil and Anthony still got me in and out quickly!"