Service King Collision Malvern/Paoli (Now Crash Champions)

"I believe these people are thieves. (Malvern) I was given an estimate to replace a door to my SUV of $5921. A few days before completion, (about 2 weeks) I was sent an email, the cost was now 30% higher than the original estimate totaling $7759.72, an $1838.00 increase and my car was delivered without the door shutting properly. Regarding estimate, They blamed the manufacturer's price sheet for not being updated. What kind of business doesn't know how to confirm and efficiently pull pricing? Then they could never deliver my car, I was told for several days it was going to be completed and it took days later for final completion. At pick up Dan acknowledged that "I may have to push the door a little harder than normal to close it'. How is any of this acceptable? Lastly, they want you to bring your vehicle in before they even have your parts on site, I didn't want to be without my car while they waited on the parts. It all seemed pretty antiquated...They suggested I put down a 400 deposit in advance. I had no problem with that and I did that. In the end they didn't take the deposit off the bill. I had to call back a couple of times before my deposit was refunded. It All seems like pretty shady business. Stay away."

"My experience with Crash Champions Collision in Malvern, Pennsylvania was subpar. The vehicle repairs were excessively delayed, causing inconvenience. The unexpected 25% increase in costs post-repair was frustrating, and dealing with Dan, the advisor, proved to be a challenging and unpleasant experience due to his rudeness. The repairs are also a 5/10"

"Service king doesn’t have the equipment to replace a aluminum truck fender. Progressive set this repair up with service king . No idea why that was missed. This isn’t the only one. Ford’s been doing it this way for over 20 years. Wasted time and fuel. Eyeryone is sorry. Just words. Doesn’t help."

"My car was brought in on 6/12 to be repaired after someone hit my car. The whole front bumper had to be replaced . After reading the reviews, I had faith that they would do a good job. They did not. I picked up my car 6/17. The first thing we noticed that day is that both sides of my front bumper were not flush. They looked as though they were coming off. I took pictures that same day as proof of this. I called them to let them know and we scheduled a day to bring my car in. They popped my one side in (passenger) but the driver side was left the same way. They told my significant other that I did not have the original part on my car from when Toyota repaired it previously. I thought that sounded odd being as though the car is leased and Toyota repaired it themselves so why would they not order an original part? They stated they would talk to the insurance agency to get a new part to put on. Fine , as long as it is fixed. From then on we’ve been getting the run around. The front bumper remains the same and it looks as though it’s getting progressively worse. When we called for the 4th time, they mentioned that I had scratches underneath my car and this caused my bumper to be unaligned. That makes no sense to me. There were no scratches when I brought my car home the same day and we took pictures of the bumper sticking out. So how did that affect my bumper? When my boyfriend mentioned that we took pictures not even an hour after I picked up my car, they immediately doubled back. It seems every time we call we get one excuse after another. It’s been 6 months and my car is still not repaired. The crazy part is, when i told my mother about all of this, she stated this happened to her as well and that she kept going back and the front bumper kept coming off so she gave up and went somewhere else. I will not. And I shouldn’t have to pay for their mistakes. I hate feeling like I’m getting the run around. They keep saying they’ll call me to update me. They never call, and I have screenshots of the calls. They NEVER reach out. I always have to call them and get the same excuse each time. Thank God for iPhones and the dates they provide on photos. All I want is my car fixed. If I knew that I could take my car anywhere and not where the insurance agency told me to , I would’ve took it to my dealer who knows how to bring my car back in the condition that it should be in. The guys that work there are so nice and friendly, it just seems as though they don’t know what to do, so they give me excuses. Worst experience I’ve ever had."

"The staff at service King kept me informed throughout the entire process of repairing my car. The car came back looking brand-new. In this time of supply chain issues, one part was delayed. However I was kept informed and given regular updates on when to expect my car to be completed. Good service and workmanship."