Robinson Poyner

"After thousands of dollars spent. This women has totally just either lied to my mom about what she was actually fixing or she ain't doing a damn thing. Then after several visits the car is still not in working condition. When there is a problem after she's said she's fixed it and you call she will not answer but only text you. This is absolutely horrible business. Never again. Will I do business with this women nor recommend her. It started off great she seemed knowledgeable and did my entire family oil change and this has been by far the worst experience with any mechanic."

"Finding a trust worthy mechanic is priceless, and getting great rates for quality work is defiantly worth your time to take your car repairs to here. Personally I go out of my way and drive an hour and fifteen mins to get Robinson Poyner's high quality and best rate service :)"

"Robinson Poyner goes the extra mile to exceeds expectations in every way. They are friendly, VERY KNOWLEDGEABLE, efficient, professional, and honest. I was extremely worried about my last car repair, which was going to cost me thousands of dollars. Ms. Poyner asked me if I had any kind of extended warranty on the car and I remembered I did. Ms. Poyner called my warranty company directly and handled all of the details of my coverage. I know for a fact she spent hours on hold with them several times. By the time she finished working out the details of my warranty, they covered almost $3,000.00 of my bill and I only had to pay a small deductible. Ms. Poyner's always looking for ways to save the customer money and she's just a great asset to the community. I love her integrity and work ethic. I highly recommend Robinson Poyner for all of your car repair needs!!"

"I went with Ms. Poyner to Anaheim almost 20 years ago we bought a 1998 Acura TL 2.5. I still have the car it’s in the shop right now because the original starter just went out on it. She is real easy to work with and knows the business. I highly recommend without a doubt!"

"I am very sad to have to write this review. My husband and I have had several occasions where we've needed car repair assistance and have used Robinson Poyner. We have always found Crystal, the Owner, to be honest and extremely helpful. It's very rare to find women in the automotive industry. It was a bonus that she always remembered me and my husband and we found her prices, work ethic and communication impeccable. But that has all changed for me a few weeks ago. My husbands car would not start. Of course the first place we thought to get it towed was to Robinson Poyner. Crystal answered the phone and remembered me as usual. She let me know it would be $79 diagnostic fee and the cost of the battery and labor. That was all great. When I called back to say I was coming to get the car, my husband asked that we have them check some other issues with the car (air conditioner air flow and two windows weren't rolling up/down properly). Her Manager Lionel answered this call and he knew exactly of the problems, because he noticed them when fixing the battery. He told me they'd definitely take a look and call me back. I assumed there would be some fee to check this out, but I was never told how much. He simply said we'll definitely check it out and give you a call. Crystal didn't call until the next day. She informed me of the diagnosis around the three problems, the costs of parts to fix them as well as labor costs (which I thought were high, but I'm no expert). She then proceeds to tell me there are 3 separate fees of $79 for diagnosing each issue. I was stunned - I told her I was never told that. It's not that I don't think they should be paid for their time. But if I was told that, I would have prioritized what we needed done and probably only asked that they look at the air conditioning. We are not made of money. All 3 repairs would've been well over $700. Not only were we not prepared to pay that, the car is a 2002 Ford Explorer; we aren't sure we want to put that money into this car - it might be time for a new one. Crystal became belligerent and told me that I obviously didn't understand, these are the costs, and essentially I am a complete idiot. I was stunned at the 180 degree turn in her customer service. She was extremely combative. I asked my husband to return the next day to speak with her and retrieve the car. She immediately said I was irate, I disrespected her by questioning her prices and we were trying to gouge them for free estimates then we'd take the car to our cousin to fix it. YES - SHE SAID THAT. She also accused my husband of trying to take pictures of the estimate (I guess so we could share with Ray Ray or someone). He was trying to add up the costs with his calculator, if she actually cared to look. My husband acknowledged there must've been a miscommunication and asked if we could work something out for the sake of our future business relationship. She refused and proceeded to act in the worst manner possible for a business owner. It's painful to write this because we've enjoyed our prior relationship with this business. But, THIS IS NOT HOW YOU TREAT CUSTOMERS. You expect great customer service from small businesses. I am not sure if something is going on with her personally or professionally, but that is the last time I will ever give my business to her establishment. She made us feel like we were complete morons who were trying to waste her time. The ironic thing is we would've gotten the air conditioner fixed, had it not been for her AWFUL ATTITUDE."