Firestone Complete Auto Care

"Went for a check Power steering system light system issue and dont know why did they perform a state inspection."

"I had a terrible experience at the exton location! the receptionist was a complete jerk! they told us our car would take 6-8 to complete and not to come back until the next day. they called us 4&1/2 hours later saying the car was done. I told them I could come until later that evening. when I came to get the car they said they saw something else and to come back because they didn’t feel comfortable let the car go. when I called for an update on the car they said everything was fine and I can come get the car. they had fixed something else they saw wrong on the without my consent and expected me to pay for it. the receptionist was very rude about me becoming upset and it took him a while to call his boss and the boss told him I didn’t have to pay for the extra work. this experience put a bad taste in my mouth, especially because of the receptionist energy!"

"They got my car in right away, diagnosed the problem quicker than expected, had the part I needed delivered to them and my car serviced in a short period of time. The staff explained what the issue was so that I understood what was needed and by doing so greatly relieved my anxiety. Despite how extremely busy the office & shop were, everyone was courteous, patient and friendly."

"Any Firestone is a scam beyond tires. Even then, check your brakes and anything else they might have messed with, they will mess your car up to drum up their business."

"Scam, avoid at all costs!! ZERO STARS I took my car for state inspection, oil and tire change. My car is in perfect condition if not for the one tire. They changed a different tire and was initially reluctant to give me the changed tire. Finally they gave it and it was another one. I ended up changing the tire at different garage. The car had a battery of 1.5 year old and had no signs of any depriciation. After paying the bill and when I get to car, the battery is completely drained and car won't start. I left my car at their place as there was no manager. They did not inform me about the battery at all. When asked, they were saying "it can happen and the battery is bad, we can help you jump start it for free or we can replace a new battery at cost." I was furious and told them I am coming down to the store to know what happened. After few minutes got a call from manager saying that they will change the battery for free and they did it. THEY ARE FISHY. The bill says they put 5.7 QT new engine oil. The car travelled for 1800 miles since then. I see low oil light on my dashboard. I am not even going there to question them about it come back with more problems. They will do anything to get more money out of you if you don't know little details."