Coal Fire - Ellicott City

"I'm not sure what went wrong in the Ellicott City Coal Fire location, but last night was absolutely our last time dining there. The inside was very busy, loud and freezing despite the numerous people in the space. Our server, Jordan, although polite, was absent our entire meal and never checked on us. I overheard her apologizing to other tables near us on behalf of the kitchen, telling guests she was sorry for how behind the kitchen was but not once did she say anything to us. Again, she was nice but we only interacted with her to order our food and when she gave us our check. The food has gone downhill over the last few years as well. The wedge salad came out quickly, but was water-logged and poorly put together. It came with a very, very hard piece of bread as well. I would have said something to our server Jordan but unfortunately we didn't see her until the check. The pizza came out nearly 20 minutes after my salad and it was... soggy. The outside crust was okay and it looked great, but the entire middle was barely cooked and toppings/cheese slid right off. Eating the toppings with a fork was the only option. What's really unfortunate is that we were hurried off from our table by a young man who wanted the pizza board from our table. We hadn't even finished boxing the remaining pieces (planning to cook them longer in our oven to see if that improves it), and he grabbed the board while saying, "do you mind? I need this" as we still had two slices to box. We felt insignificant, invisible to our server and rushed away. It was a really disappointing experience overall last night and we won't return to the Ellicott City Coal Fire location."

"I was here for the first time to celebrate my nephew's birthday. We were a party of 11 people. They automatically asked us what we would like to drink but I didn't know what drink options were available, looked at the menu online and nothing there either. The physical menu also didn't have no drink menus. I had to ask the server what drinks they provided because I, as a first timer, had no idea where to look. Once drinks were situated, my brother was the one to order mozzarella sticks for everyone and the 5 different pizza pies. I ate the pepperoni and sausage pizza. The sausage is huge, it is NOT like the other fast pizza chains you have like Dominos or Pizza Hut. However, it was all delicious. The mozzarella sticks are larger than most mozzarella sticks and very soft to the touch. I love their marinara sauce. And the pizza was great, thin and balance amount of cheese and sauce with toppings. I would go again to try other items on the menu. My kids enjoyed it too."

"They got the real Italian sausage! Look at my picture. Not that crumble stuff but sausage slices. They have 3 different types of sauces which is unique. If you like spicy pizza sauce they have that too! Personally I'm not a huge fan of the crust but I know some people like it. There's nothing wrong with it. Just a preference thing. Plus great service from our waitress despite picky family members lol. My only complaint was my seat had someone's greasy hand prints. Although it was just my seat."

"Good location with plenty of parking. The entrance is a bit inconveniently located. The first entrance is into the bar. The second entrance is for the restaurant. Tastefully decorated and clean. Friendly staff. Very good pizza at a reasonable price. The simple menu is appealing. Nice selection of options. Excellent salads."

"I've dined in and have ordered takeout. Seems better when dined in.. the pizza is good, tasty sauce and thin crust. I also like the buffalo wings but not crazy about the salad or motz sticks. Prices are a bit high-cost. I don't think it's worth the drive and I probably won't try other menu items.."