Advance Auto Parts

"I received excellent service there purchasing a new car battery. The sales clerk assisted me with my purchase and installed it in my vehicle."

"Advance Auto Parts refuses to honor the warranty on a “platinum” battery that I purchased from them less than a year ago! I purchased their most expensive platinum battery in December 2022 and now less than a year later it won’t start if we leave the rear hatch open for five minutes. My wife has had to get someone to jump start our van twice in the last few days. I’ve been to the mechanic twice. They tried to charge the battery for hours and it won’t hold a charge. They checked everything out and said it’s definitely a bad cell in the battery. I showed Advance Auto the photos from the mechanic’s battery test that clearly says “Replace Battery”, but they refuse to honor the warranty. They disregard the mechanic (who was probably working on cars before they were born) and the evidence from the mechanics battery test and claim it must be some other problem with our van."

"The staff here goes above and beyond. I needed a new battery for my VW and called around to several auto parts stores in the area, and this store was the only one that was willing to install and recode it. Nash was incredibly friendly, knowledgeable, and helpful. Best car parts store in the area."

"Austin was very rude to my father and I when we inquired about brake parts. It was very clear that we were the biggest inconvenience for him and he barely spoke to us about our purchase. The other two guys that work there were talking very loudly with each other and using language that I don’t think would be appropriate around customers. Overall, I’m disappointed that this experience has ended any future purchases from this store but it’s not unexpected. This location has gotten worse and worse over the years and I have always felt that my presence there is unwanted and inconvenient for the staff. The tone and demeanor that Austin took with my father and I was rude and disrespectful. We won’t be going back."

"Normally I go into stores not expecting much in the way of customer service but this store is IT in terms of good customer service. The first time, this young guy with blondish hair, helped me with what I was looking for and offered to fix it in my car which he did. I met him again and he helped me again. The other time, it was this other tall young guy, who helped me to get the best wiper blades and installed it. I didn't even ask, he offered. I've had the worst luck with getting a good set of wiper blades but what he recommended was great! Management should pay attention to this store and honor the employees there, they're simply great!"