Railey Vacations

"Our visit to Deep Creek was 12/29/23 to 1/2/24. This is a beautiful home that is close driving distance to just about everything. You can also walk to several restaurants and the arcade/kid zone. The house was impressively clean, well organized, and very nicely decorated. It also offered great views from the front of the home of the lake and Wisp Ski Resort (which was so pretty in the snow). The owner's pride in their home certainly shows. It was also much larger than we expected. We are a family of 6 and could have easily fit 4 more people in comfortably. The owners even left their holiday decorations up for us to enjoy...NICE! You do have to remember to take any spices/salt/pepper, etc. I know some rental homes may have these, but this one did not (obviously not a deterrent for renting). We had a great time in snowy Deep Creek and would definitely recommend this home to other travelers. I'd also like to give a shout-out to Pine Ridge Saloon. They have great food and fabulous staff who are very attentive and welcoming! Also, I hope they never get rid of their braised beef tip appetizer...SO GOOD!!!"

"We just had a wonderful holiday at Dreamers Overlook. It was everything we expected, a large fireplace for cold mountain nights. There is a pool table, foosball table, and a Jacuzzi tub. so there are activities for everyone. Or relax with a book by the fireplace. The house is very well-maintained and comfortable. The layout is excellent for multiple groups and families. It is minutes from WISP. We highly recommend Dreamers Overlook"

"I tried leaving a review on the company review site, but it appears only positive reviews are showing for the house we used in December 2023 called "Playin Hooky". The review shared: We selected the home to host 21 guests. The location was nice. However, both houses are provided water from one well. Our two-night stay experienced a serious maintenance issue on the first day with the water supply stopping after one of the guests showered. After 3 different maintenance visits a plumber determined the condition (which requires a well pump repair) could not be corrected during our visit on the afternoon of the second day. Maintenance shared that if someone would stand in the utility room and continuously reset the breaker, it would allow the pump to provide enough pressure for some guests to shower. We used water from the hot tub to flush the toilets until the breaker reset instructions helped. Railey apologized and offered an extended checkout, however with limited water supply our guests left early the next day to go home and shower (after skiing at Wisp on opening day). There were typical minor concerns during our stay, like having to repair pool sticks to use the pool table, heavy chlorine in the hot tubs, and only one thermostat which made it difficult to keep the downstairs warm with the fireplace in operation on the second floor. The positives are they provided firewood, and the kitchen was well equipped. Railey shared after our stay they would have offered another house for the second night, but the offer would have come the evening of the last night and with several elderly guests, it wasn't feasible to move to another house just to sleep and then leave. The homeowner offered a 10% discount on a future stay, but we chose the option of a 16% refund from Railey Vacations, which had to be negotiated. Everyone from Railey and the Maintenance teams were professional and nice. I would recommend a newer home."

"This is a great home for a group. All bedrooms have king beds and private bathrooms. The entertaining areas of the home are spacious. The kitchen is very well stocked. Convenient location, incredible view of the lake, great flat yard to the water. The only recommendation is to update the televisions in the home. We had a wonderful time."

"The house name is “Happy Times”. Just arrived and can’t get comfortable. We might even stay in a hotel if we find one available. The house has a horrible “wet smelling” odor throughout. The refrigerator is filthy. It has old/used plastic bottles left behind from previous guests and dead flies. The Kitchen sink has a foul odor. The dishwasher was full with dirty dishes. The Carpet smells like mildew. The master bedroom and basement has spiderwebs and dead beetles throughout. We expected the house would be professionally cleaned before arrival… but this isn’t professional. The hot tub was broken since September, per the notes on the hot tub. They sent a email prior to our arrival stating the hot tub has been repaired, which was a lie. Not to mention the staff customer service is horrendous (especially Robin) who hung up the phone on me repeatedly. The kitchen and bathroom floors appear to still have dirt from previous usage. The condition of the house is extremely disappointing, unsatisfactory and uncomfortable. We checked-in after hours, so we had to leave a voicemail with an urgent request for a call back. When the representative called back, we expressed our concerns and requested to be moved to a different unit. We were told “we cannot be moved just because we don’t like the condition of the house”. We vacation in DCL twice a year (normally with Taylor Made Rentals) and we have NEVER stayed in a house with these conditions. We are forced to stay (at least for tonight), but don’t make the same mistake we made and ruin your vacation and/or waste your money. Here are just a few pics, there’s more!!"