The UPS Store

"Wanted to be sure to give Emily a gold star for her professionalism and interactions with customers that would surely would be praised by the likes of Disney characters such as Ursula and Cruella! If only the Christmas spirit from Whoville made its way up to the UPS store, however, unfortunately the Grinch seems to loom around the front desk ruining some good old Christmas Customer Service for all who make their way into the store."

"Emily was an angel of a human. I came in on December 21st, the darkest day of the year literally and for anyone working in a place that handles last minute holiday shoppers and shippers like myself. She was very kind and patient and walked me through everything, and even when I called back to anxiously confirm that the addresses were correct (through no fault of theirs, I'm just anxious in general) she very patiently confirmed that they were and that my packages were in good hands. I'd absolutely come back here."

"I've had to come in a few times for packages and Amazon returns. Each time I have had exceptional customer service., notably from a young man with dark hair. Well deserved 5 stars!"

"I will never again utilize this store. Very rude manager. After waiting over 20 minutes to be waited on, a supposed “manager” waited on us (another staff member, who was nice, wasn’t able to do what we needed) to make a copy of an older document. We were told he had to piece it together to fit the printer, and it would look the same. What was to be a quick copy per this manager, it turned out to be at least 4 hours. The result was not correct, the color was drastically different. Upon stating the color’s isn’t right, he said with an attitude, that it will never be the same as the original, this is what it will be. Another staff member said they could try to lighten it but will not change much. I explained there have been other copies made in another state. (The original is a yellowed color, the copy a darker pink, not even close) Trying to be polite, I said again, I’m not happy and I’ll have to go elsewhere. This managers rude attitude became a bit loud saying he worked on this for an hour, and mentioned the cost, as he handed over my original and said good bye and walked away. When I turned to leave, I saw the long line in the store. I saw many smiles from customers, saying good for you. I’m not one to complain on a review, however he was a manager of a store. A customer should never be treated this way. I don’t mind paying for a service, if it is correct. I rarely have a nice experience at the Monaca store, this being the worst. I will drive a distance before going back. Re: reply below, The color approved was the original color which was shown on the computer screen. The printed color was not close to ordered, it was dark pink, not an aged yellow. The print looked nothing like the original. To try to lighten would have ended up pink. Also this customer did not refuse to pay, but why would someone pay for something not satisfied with or correct, the item was not taken from the store. UPS get many returns daily for items not wanted."

"An absolute disgrace to customer service. This store changed ownership within the past few years and it’s been nothing but issues every single time. Every employee is rude and has an attitude when you approach them or simply expect a service to be rendered. One visit you will get yelled at for using clear tape perfectly over a label and then the next time be told “why is this not taped up?” when you follow their command not to put tape over the label. It honestly felt like the one younger female just hated working and wanted to cause a scene every day."