Victory Toyota

"I was in need of a Safe and reliable vehicle capable of traveling in all weather with good fuel economy to accommodate my 110 mile daily commute. The Sales Associate Ian Pertz listened intently to my needs and helped me Identify the Corolla Cross Hybrid which was much more affordable than the Rav4 I was initially interested in. What impressed me the most was that Ian listened to my "no" when I told him I wasn't ready yet. Ian just checked in with me periodically whenever they got a new Corolla Cross in. I met with Ian a total of 4 times before settling on one my wife and I both liked."

"My wife and I purchased a “certified” Highlander and our purchasing experience was very poor. It had 40k ish miles on it. The wiper blades were the OE blades and needed replacing as soon as we got it home. They were so bad that it wasn’t safe to drive in the rain. The interior was very dirty with an old moldy orange peel under the back seats. The 3rd row seats and trunk area were covered in sand. These issues were brought to their attention before we purchased it and they said they would clean it before we picked it up but they didn’t. The tires are all choppy and very noisy. We are very disappointed specially since we purchased an extended warranty and service plan from them as well. When spending that much money, I expect a higher level of service. We will not be using them for our future vehicle purchases."

"My experience at Victory Toyota was wonderful! My salesman was Ian who went above and beyond to be welcoming and congenial! He answered every possible question, and included Terry, his boss, who was also wonderful, in many aspects of our discussions. Ian sent me texts and pictures to keep me updated on each step of our process. It was a half hour drive to get to Victory, but it was well worth it! I have already recommended this company to a friend, and would recommend it to everyone!"

"Sold me a car with bad tires that are very loud when you drive on the highway. During my test drive, the noise was minimal because we did not get on the highway. On my way home, I noticed the noise and immediately called their service department. They scheduled my visit and when they looked at the car, the service department said that the tires needed to be replaced. However, the manager did not want to pay for the new tires and told me that it was not a safety issue, and therefore not covered under the warranty. We spent a lot of time arguing back and forth until I realized that they are a bunch of greedy people who do not care about their customer satisfaction, but just the bottom line. We finally agreed that I should use the car for a couple of weeks, and if the noise did not reduce, then I would call them back and return the car for service. The noise was still there after two weeks. So, I called the manager, and, to my surprise, he pretended not to remember me, put me on hold, then hang up on me. I am never doing business with these guys again. Beware!"

"My wife and I just bought a new SUV from Jack at Victory. It was one of the easiest car buying experiences I've ever had. Jack was awesome, he made sure every question was answered during the whole process. Victory was much better on trade in value appraisal as well. I was offered fair value, unlike other dealers who tried to rip me off thinking I didn't research the value of what I owned."