Victory Ford

"My 5 star rating was for the previous owners of this dealership and Google listing. IT WAS FOR NASSIEFS, NOT VICTORY."

"Vehicle was taken here for service Nov 2022. During their service they broke something in the transmission, which resulted in them having to replace it on their dime. I have a saved voicemail dated 12/21/2022 from Kevin in the service department stating what had happened and they were going to take care of it. He found me a USED transmission with a 1 year parts and labor warranty specifically. I got a phone call 01/11/23 that my vehicle was ready. I picked it up and asked when I signed the paperwork if there was any paperwork regarding the warranty, I was told no. Fast forward to 9/13/2023 vehicle breaks down and transmission won’t shift. I had to have it towed to the dealership after hours. I called the very next morning and spoke with John in the service department and gave him all the details about what happened. I received a phone call the day after that from someone stating that I “left my car there with no explanation on what was going on with it” so I called back and politely explained actually I did call the very next day, talked to John and he knows what’s going on. “Oh, ok then” First communication issue. John then called me on 9/15 stating I was going to need another transmission and it needed taken apart to verify. I asked what the cost was, if any, and he said “oh nothing” because it was still under the 1 year warranty from the transmission they just put in in January, less than 8 months ago. Thats when they gave me a service loaner since it was warranty work. I hadn’t heard anything for a while but I didn’t think that was unusual considering the time frame from when it happened 8 months prior. I got a phone call on 10/18 from someone in customer service/service dept (I can’t remember her name) asking “how my service was, if I was happy with the vehicle and if it was running ok?” I kindly told her “well you still have my vehicle” she politely apologized and said “I’m sorry they don’t tell me these things”, second communication issue. She was going to have someone call me right back for an update. Michelle, the service manager, called me shortly after and told me I needed a new transmission, which I already knew, but that it WASN’T under warranty any longer because I drove over 12,000 miles already. I said “wait a minute, you’ve had my vehicle for almost A MONTH I thought it was being worked on but now your telling me it hasn’t been touched?! Was anyone going to call and tell me this?!!?” She said “oh I thought someone was in touch with you” 3rd communication issue. She said I now need a “remanufactured” transmission and that was $8,200. We said absolutely not, we were told TWICE it was a 1 year warranty and NOTHING about mileage. She then responded the next day with “we will pay for labor but you have to pay for the part and fluid which is $3,400”. Again, we said no. THEY broke my transmission, put in a USED one because it was on them and now aren’t standing behind the one they chose for my vehicle. Why wasn’t a remanufactured one put in the first time when you broke it? Because it’s more expensive than the cheaper USED one you found and you were trying to cut corners to save money? But now all of a sudden since you think your not responsible for it I’m being told I need a remanufactured one, which is more expensive? I was told TWICE by 2 different employees 1 year warranty, nothing about 12,000 miles. If it is on paperwork somewhere then it was never disclosed to me, even when I asked about it, and it’s somewhere where I would not have noticed it, which is very sneaky. We had much better service the first time around, I don’t know what happened if they got new people or what but this time is just awful. It was recommended to us to reach out to the GM and talk to him direct to try and resolve this, which my significant other did, and that didn’t go anywhere. He was rude and acted like we were stupid for just not automatically knowing everything has a 12,000 mile warranty. Well why the hell would I know that I don’t work in the car industry, I’m going off what YOUR employees told me"

"Just took delivery of my new 2023 F-150; what a beautiful truck! Had the pleasure of dealing with Emilee in Sales and she and her Team did a wonderful job! Answered all my questions, did all the paperwork in a timely fashion. Vehicle was delivered to my doorstep in immaculate condition !! I never set foot in the dealership!"

"Was out of town and had a issues and was taking care of soon as I showed up. The service department was was attentive and very friendly. Great dealership!"

"We had a great experience with the Victory Ford team, Tristan, Terry, and Emilee. They helped us get into a truck for a great price. The team had great personal service and attention detail. We drove from Indiana to check this truck out. They made sure we had everything we needed for titles, trades, banks and then printed duplicates! Definitely recommend for future car and truck needs."