Ice Jam Inn & Restaurant

"Overpriced food. Poor service. Rude staff. Bahn mi 6/10. Burger 7.5/10 (good cheese sauce) Our party of 2 was not seated 45 minutes before close. They told us “we’re fully booked,” but there were clearly tables open and the staff was dismissive. When we first came in, no staff member acknowledged us even though we were at the hostess stand. We were not offered to even order takeaway, so we had to chase down several workers to get an answer on if we could order to go. The lady taking our to go order was extremely dismissive. She didn’t even ask how we wanted our burger. They insisted they would leave our takeaway food outside the door, and insisted I paid before getting the food (fine but weird). At 8:15, we left with our takeaway and noted that no one ever took those open tables that were “reserved”."

"Such a nice restaurant! We were given a table on the terrace even though it was a bit cold. Anyway, it was worth the food. Less food options than i expected, but it was great. I had the surf and turf special burger, and god it was very good (although too big). Great food experience after a hike. We arrived late without reservation and had some place, but a reservation might be a good idea."

"Unfortunately, my experience at this restaurant was far from satisfying. While the ambiance was welcoming, the service left a lot to be desired. Our group ordered seven meals, but only four arrived. After waiting for 30 minutes, we inquired about the missing orders. To our astonishment, the waitress confessed that she had failed to write down three of our orders. By this point, the rest of our party had already finished their meals, leaving those with missing orders hungry and disappointed. This oversight in service not only ruined our dining experience but also wasted a considerable amount of our time. I cannot recommend this restaurant due to the significant lapse in service. The experience was frustrating and left us feeling neglected as patrons. Improvements in staff training and order management are critical for this establishment to meet the basic expectations of dining service. Update: The owner responded to this review by confirming the incident in his response. Instead of simply apologizing, he tried to make excuses and then place blame on the patron. This is what you can expect by going here: excuses, personal attacks, and an empty belly."

"Great little restaurant run by the inn. Great food and service. We sat outside and it was a little chilly with some bugs around. The fish and chips were amazing especially the waffle fries. Wife’s Crosby, Stills and Nashville was also great. Definitely worth checking out when you’re in the area"

"Let’s start off this place was very comfortable and cozy. The waitress was great and super fantastic, the waitress explained all specials which we loved. Mushroom ravioli was great 10/10. Chicken sandwich was amazing. Coconut shrimp spring rolls were great and tasty. Mussels were a 10 with the sauce. If you are in lake placid definitely try this spot. A little hidden gem."