Community Care Physicians

"I recently received a letter from Community Care Physicians stating they were no longer accepting Humana health insurance. They recommended that we change to CDCHP, which they are affiliated with. Humana has the largest network of providers in the US. I left CDCHP because they did not provide the benefits that I needed. I will not leave Humana. Since I have been with CCP, I have lost 4 providers who left. One was a physician and the others were PA’s or NP’s, I will be contacting Humana to find a new primary care provider. Fortunately, my specialists are not affiliated with CCP."

"If I could have given zero stars , I would have- Do not go to see Dr. Holly Cleney, she is nonresponsive, ineffective, judgmental, and repeatedly either ignores patients calls or cancels appointments with no notice. The office management is equally ineffective. Save yourself the hassle and look elsewhere for your primary care needs, this office just doesn’t care….you should be ashamed, Latham Medical Group-"

"I had the privilege of being under the care of Dr. Santiago and Nurse Denice’s during my hysteroscopic polypectomy procedure, and I couldn't be more thankful for the exceptional care I received. From start to finish, their professionalism and compassion made a significant difference in my experience. Dr. Santiago's expertise and reassuring demeanor put me at ease right from our first consultation. She took the time to explain the procedure in detail, addressing all my concerns and ensuring I felt fully informed. Nurse Denice's kindness and attentiveness were truly remarkable. She made sure I was comfortable throughout the process and provided unwavering support during a somewhat challenging time. Her dedication to patient care was evident, and it made a world of difference to me. Thanks to Dr. Santiago and Nurse Denice, I felt not only well taken care of but also genuinely cared for. Their teamwork and commitment to my well-being went above and beyond, and I'm incredibly grateful for their role in making my procedure as smooth as possible. I would wholeheartedly recommend Dr. Santiago and Nurse Denice to anyone seeking exceptional medical care, as they've made a lasting positive impression on me."

"Worst Billing department of any practice I have dealt with. They submitted the claim wrong and not willing to own up to their own mistake. On top of that, the billing department does no have any service mind."

"I’ll start by saying the office has very poor organization skills. That office staff is rude and condescending. My partner has been a patient at this office for several years and has been moved from provider to provider several times without any communication from the office. On two separate occasions he arrived at the office and was told his appointment was moved and his provider was no longer with the practice. The staff gave no explanation as to why he was not notified as the appointment was made 12 months prior and the app sent an appointment reminder the day before. Then to add insult to injury forget about getting refills on your medication. The pharmacy sent 3 requests for refills, the office stated they never received them and then stated it takes 48-72 hours to process your requests. Here it is weeks later and out of his heart medication and has to go to urgent care so that he doesn’t suffer a heart attack. If you are considering this provider as an option for you or your family member I would look into other options. They have lost our confidence. Also just one more note for concern, blood work was done over a year ago which indicated that there may be an issue with one or his organs despite his calling and emailing regarding this issue he never received a response. I would imagine that was because his Doctor left the practice and they couldn’t be bothered to notify his patients."