Atrius Health Peabody

"I scheduled and visited for my yearly physical. The Dr. asked me how do I feel. I responded " I feel good other then some cough we had in he family" She did the same tests as she does every year and listens to my lung etc.. then said" that this cough has been going around and should go away by itself".. Now my insurance was billed for $400 for the physical which was really nothing other just going through my list of medicine PLUS they bill $268 for sick visit. I contacted billing as I did not go for a sick visit...and "Milla G" responded: "reviewed and is in accordance with standard billing and compliance guidelines." I am frustrated since, I received 0 service or treatment yet I am billed for "Sick visit". Well the cough still did no go away by itself so what am I paying for? Update oct 2023: I called the my insurance and turns out they know about this and there is nothing that they can help with. It is a failure in the US hospital -insurance game practice that if you tell your DR during a phisical exam about any health issue they can bill for an additional sick visit even if no remedy was provided."

"Very new to this building. Easy to navigate. People pleasant to deal with, very helpful. Happy to be a new patient here."

"They promise to call you back, then never do. You have to call them incessantly and half the time they still will not give you an answer. This has happened at least 6 times this year alone. I ask the for the doctor to call me and then get a phone call back from a nurse with no answers. Not to mention that they scheduled an appointment for me without even speaking to me to check my availability. The only reason they aren’t getting 1-star is because the pediatrics side is wonderful and the women who work at the internal medicine desk whose names start with M (I wanna say Mandy?) and T (she was working Monday and Tuesday afternoon) were phenomenal. The nurse (I think Colleen?) is also awesome! I am so sorry that I don’t remember their names."

"This place has been absolutely terrible to me. Instead of the doctors listening to my problems and finding a solution they ignored me for months and a year later I am buried in debt and have no solution. One of the doctors also prescribed me a medication that interacting with another medication I take that only solved 1/3 of my health issues. I have seen 3 different doctors at this location and the last doctor decided to send me to a specialist. Instead of sending me to someone inside Harvard Vanguard he decided to give me an outbound referral to see a specialist elsewhere. Because of this I cannot get my appointment because the referral was sent wrong and the referral department is ignoring me worse than these doctors were. It is absolutely unbelievable that we are trusting these people with our lives and they can’t even handle sending a referral correctly. I am so truly defeated by how disrespectful this business has been to me for over a year. Please go anywhere else."

"Of all the HVMA facilities I've been to, this is the best. Good parking, clean facility, great and responsive doctors. Referrals are what they are, so no points removed there. It was mere chance I found a good doctor here, when I was no longer happy with the one I had at Chelmsford. If you can, look to this location first."