Mercedes-Benz Scarborough

"I have deep regrets buying two vehicles from Mercedes Scarborough (at the same time). The day of the purchase people couldn’t have been nicer. I had no idea I was being taken advantage of. Lots of expensive add-ons that I said I didn’t want. No return phone calls or emails for months. Finally heard from the manager who told me there is nothing they will do to rectify the situation. I got swindled! I have never experienced these kind of practices. I have worked with the Lexus and Audi dealerships in the area and they were amazing. As I ask around, I’m learning that this is a common practice of this dealership."

"I owned a 2014 VW Beetle that I was contemplating trading in, I wanted a Mercedes but didnt know which model or if Id even get financing for it. (Ive been working on rebuilding my credit for the past year) Ed Weeks was the salesman that helped me. I originally looked at an e350 sedan and it ended up having electrical problems, so Ed found me a C300 to test drive instead. I drove it and immediately fell in love with the car. As soon as I got back he had run numbers and gave me financing options for that car. It was surprisingly very affordable, and I ended up driving the car home that night. Ed was fantastic at making sure I got the help I needed with navigating all the functions in my new car and with setting up additional features (like remote start). The payoff on my beetle was taking a while due to holidays and their corporate office being in TX, I had called numerous times to get updates on the payoff for my VW Beetle, and Spencer the sales manager was INCREDIBLY helpful. He even went as far as calling my bank and asking them to locate the payoff. After he spoke with my bank, my car payoff was taken care of and I was immediately refunded the additional payments I had made. Whomever Spencer’s boss is, I hope they read this review because that man deserves a raise! He did something that was not his job, went above and beyond for me, and made sure to call me back with updates and made me feel heard and validated. As with anything, hiccups can occur, but both Ed and Spencer were nothing short of phenomenal with how helpful they were. Thank you both so much!!"

"The best service experience I have ever had. My car was scheduled for 40k service. The center did not see my booking coupon but did reduce price for me despite my not being able to find the coupon. There were warm and cold beverages and comfortable seating in the temporary area being used due to dealership’s construction. I was offered a ride anywhere. I did wander the lot and bumped into the photographer who was also in the lot. She was friendly, offered to help answer questions, she went above and beyond. My vehicle was ready on time. There was zero discussion on something extra I needed to do or buy. My car was freshly washed inside and out. Cost was less than expected, too. Best experience with staff at a service center ever!!"

"Outstanding buying experience!! Very knowledgeable and accommodating and easy, fast transaction. Sydney did a fabulous job communicating and has great knowledge about the cars. A real pleasure to work with. Spencer had all the paperwork lined up and it was a quick and easy close. Very happy!!"

"From The General Manager to the Lot Attendant, every employee Ive had the honor of meeting has completely surpassed my expectations. Not only do I deliver vehicles to the service department as a Towing Company ( Wrecker & Crew Towing) I also own a Mercedes GLK350 and highly recommend this Dealership for Sales & Service!"