Dunkin'

"It is a pleasant store! Great customer service and very clean. The lady in cash is very kind and nice. Made me happy with her wonderful service."

"I’ve been going to this particular Dunk’s a few times a week for like three months and they’re always friendly, fast, and get my order right."

"We got two large coollattas and when I went to put them in my cupholders both lids just fell off and spilled much of the drinks/whip cream in my car. I had to have my car detailed and the carpet shampooed because of this. The lids were not put-on properly because they looked defective. The employee said sorry and made me two new ones and we both tested the lids. Got on the road and tried our drinks and they were both disgusting, something must have been wrong with the machine. I let customer service know about the problem and asked for a refund. I was told the owner/manager would reach out to me. That has not happened in the past 6 months. Zero customer service. I won't be visiting this franchise again."

"Your average Dunks. Fairly clean. My sandwhich took a little bit of time, but it was nice and hot. My iced coffee was decent as well. Considering it looked like there were only 2 people on duty, I really can't complain."

"I was excited to have this new option on my commute. I’m also not a frequent complainer. However, 2 of 3 times I visited the store had issues coordinating with the app —one time they said I couldn’t redeem a drink voucher, another they overcharged me for an item (which has still not been resolved). Both times, an employee told me it was my fault and they couldn’t help me, even though I use the app all the time and these problems were only at that location. The store may also be understaffed, as the employees were surprisingly snippy and I heard folks behind the counter loudly complaining every time I went in."