Day's Jewelers | Augusta, ME

"Days Jewelers saved my engagement: After almost a year of dealing with two very stressful, very disappointing custom ring endeavors, Ken at Days Augusta took us under his wing. My fiancé and I walked in swearing we would never do custom again, but Ken was sure he could make it all right. He promised he would take care of us. I am forever grateful he made that promise, because the ring I got (partial custom), and the experience I had made up for all I had lost with the prior jewelers and then some. Ken delivered on every promise, from keeping us in budget, to ensuring deadlines were met, such as the stone selection shipping OVERNIGHT (mind you we hadn't paid a cent at this point and remained hesitant), and getting us the ring within 1 week while originally estimating 2 week completion. We were updated every step of the way and thoroughly educated on the process, all while he allowed us to worry but continued to reassure we were in good hands after all the promises broken in the past. His confidence in his work gave us hope, and because of his absolute excellence, consideration, and his genuine desire to help us, I couldn't recommend Days Jewelers Augusta enough. Thank you a million times over Ken."

"While visiting from out of state, the clasp on my necklace broke. This was my father's necklace and very sentimental to me. Jenna took such good care of me, and put an urgent note on the repair since we were leaving in a week. With their repair shop on-site, I had no worries about my necklace being lost. In less time than promised, Chris texted to let me know the necklace was ready. I was so happy with the repair and service I received! I would definitely recommend Days for their amazing repair team and service. Thank you so much!"

"If I could give this place 0 stars I would. The worst customer service I have ever experienced. I ordered my wedding band 2-06 and still haven’t received it because they claim it is out of stock. Which i would be fine with if they would have told me that the first out of 6 times i called for a update. Every time I called to see if it was in they would give me a different story. Either “it’ll be in mid week” or “oh we emailed them and haven’t heard back on a shipping date”. They did however promise that my band would be in before my wedding date but couldn’t give me a date of when it would come in. How do you know it’ll be in on time if you can’t give me a date? They lie to tell you exactly what you want to hear. Not only did they do this to me they also did this to my fiancée when she got her engagement resized. They never texted or called when the ring was ready. We called and the lady told us that her engagement ring has been in for a week. Also my fiancée wanted an insert for her band. Well she got one that wasn’t the right size at all after they sized her finger and promised it would be the right size. Their response to that was “the 3 people that helped you before are new and don’t know what they are doing”. That statement right there says it all. No employee should be telling a customer that about their co workers. Absolutely terrible customer service. I will never step foot in this store again"

"Day's Jewelers made the process so painless & easy that I'm suffering from a severe lack of whiplash. Thanks for making the most beautiful engagement ring we've ever seen... she absolutely loves it!"

"My husband and I went to Day's Jewelers in Augusta store to upgrade my engagement ring on our 10 years anniversary. Everyone is very friendly. Excellent customer service. Highly recommended. Special thanks for Marie who helped me find the perfect ring for me."